Customer Success Administrator

7 days ago

Bracknell, United Kingdom Eteach Full time

Eteach Group is seeking a highly organized and customer-focused individual to join our Customer Services/Account Management department as a Customer Success Administrator. As a Customer Success Administrator, you will play a crucial role in ensuring the success and satisfaction of our valued customers.

**Overview**

Supporting the Customer Success Manager with a portfolio of customers, ensuring excellent customer support is delivered at all times. This will include; providing administrative support, expanding contacts and identifying revenue opportunities within existing accounts.

**Role & Responsibilities**
- Continually seek out and identify new business opportunities and utilise social media to reach out to contacts.
- To deliver exceptional customer support to all Jobs customers, manage each customer's expectations and maximise the customer's satisfaction to ensure the successful growth of the Jobs brand and reputation.
- Administrative tasks such as; ensuring all vacancies added by customers are to the best standard and organising diaries for Customer Success Manager.
- Understand and implement the customer life cycle and plan ahead by identifying high-performing and underperforming customers and responding in a proactive and responsive manner to safeguard the Eteach customer base.
- To expand customer contacts within your customer base, developing relationships across the trust/colleges. Build strong and meaningful relationships with all your customers ensuring they continue and grow their investment with Eteach.
- To expand existing customers, spend through enhancements, incremental growth and by working directly with the Recruitment Specialist in your team.
- Maintain and update the internal CRM system daily to ensure all client information is accurate, up-to-date and shared successfully with internal and external teams.

**Job Requirements**
- Ability to identify problems and suggest solutions.
- Enjoyment exceeding customer expectations at all times.
- Investigative, and analytical skills.
- Strong numeracy skills and a passion for working with numbers.
- Ability to prioritise workloads under pressure.
- A calm, authoritative manner on the phone with excellent communication skills allows you to discuss queries when required.
- Ability to build and maintain relationships.
- Ability to be diplomatic.
- Accuracy and attention to detail at all times.
- Organised and methodical approach.
- Strong team player.
- Self-motivated, with a strong desire to succeed.

If you are a proactive and customer-oriented individual with a passion for delivering exceptional service, we would love to hear from you. Join our team at Eteach Group and contribute to the success of our valued customers.

**What we offer**:

- Competitive base salary
- Ongoing training and professional development opportunities to enhance your sales skills and product knowledge
- Collaborative and supportive work environment
- Opportunities for career growth and advancement
- Exposure to cutting-edge software solutions and industry-leading clients
- Comprehensive benefits package, including health insurance, enhanced pension scheme, electric car salary sacrifice scheme, etc

**About us**:
Eteach is a specialist EdTech company, leading the way in delivering Job boards and recruitment software for schools and colleges. We are proud to work with thousands of schools and colleges across the UK and Internationally. With our HQ in Bracknell, Berkshire we also have offices in Cardiff and Dubai.

**Why join us?**

Being part of the Eteach team means you will be passionate about making a difference in education. Everyone here believes in providing better products and services so that schools and colleges can invest more in their pupils.
- You must have the right to work in the UK._

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bracknell: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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