Customer Service Administration Assistant

6 days ago


Bracknell, United Kingdom Head Office Full time

**At a glance**

We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. This role is based at our **Waitrose Head Office in Bracknell**, Berkshire**. After your initial training, there may be the opportunity to work from home on some days, with Monday and Tuesday currently being fixed office days.

The salary range for this role is set at** £25,300 to £29,100** per annum.

The working hours for this role are on a 3 week rota basis.

Week 1 - Monday to Friday 08:30-17:00

Week 2 - Monday to Friday 08:30 - 17:00

Week 3 - Monday to Friday 07:00 - 15:30

This is a **secondment until September 2024**. Internally this role is known as Administration Assistant Central Transport.

**About the role**

As an Administration Assistant within the Central Transport Customer Service Team, you will be responsible for answering phone calls from Waitrose branches and supporting the logging and rectification of defects on Ecom delivery vehicles. In this role you will work as part of a team delivering Central Transport’s objectives of supporting all Partnership vehicle operations, particularly of Waitrose branches with Ecom delivery vehicles, in the efficient governance of driver and vehicle sourcing, management and cost control.

You will provide a high level of customer service over the telephone, with the team taking approximately 650 calls each week from branches, to the vehicle operators and their suppliers maintaining the accuracy of information and highlighting any failings in adherence to processes. You will be expected to use your initiative and good judgement to make critical decisions which will affect both the department, the operations it supports and the business. You will also take ownership for yours and Central Transport’s operational success and your own personal development.

**Essential skills you’ll need**
- Able to work as part of a team, but have the confidence to work alone
- Good initiative and able to make critical decisions
- Previous customer service experience

**We believe in rewarding our Partners for their time and energy. After all, they’re the ones that make the John Lewis Partnership special. Benefits include**:

- Once you’ve been with us for three months, you’ll get Partnership discount in store and online. That’s 25% off in John Lewis & Partners (12% electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.
- Discounted cinema tickets & VIP suites with discounted tickets at the O2 arena
- Discounted rates on holidays at the John Lewis Partnerships hotels, where only Partners and their guests can stay
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

**Next Steps**

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Team.

For internal use only:
LI-JLPWTR

LI-HEADOFFICE



  • Bracknell, United Kingdom Reed Business Support Full time

    Do you enjoy providing excellent customer service? Do you have administration experience? My client located in Bracknell is looking for a Customer Service Administrator that is proactive and with a can do attitude. If you are looking to join a global leader in commercial services and have customer service experience then this could be the role for...


  • Bracknell, United Kingdom Garden Trends Limited Full time

    **Customer Service Assistant** We are changing the way the nation thinks about outdoor living. Garden Trends is a premium multi-channel retailer in the Garden and Leisure industry, selling garden furniture, barbecues, outdoor kitchens, and seasonal products. Our business is generated through our retail showroom and online sales using many suppliers with a...


  • Bracknell, United Kingdom Huntress Full time

    What You'll Gain: Competitive Salary: Enjoy a salary of up to £25,000. Convenient Location: Located in Central Bracknell, making your commute hassle-free. Flexibility: Experience a hybrid work setup that suits your needs. (Option to work from home 3 days a week) Time Off: Enjoy a balanced work-life with 23 days of annual leave plus bank holidays. Key...


  • Bracknell, United Kingdom Huntress Full time

    Are you a highly organized individual with excellent attention to detail and the ability to manage a busy workload? Do you have a passion for providing excellent Customer Service? If so, please read on Our client is looking for an individual with previous customer service experience to join their dynamic team as a Customer Service Administrator on a...


  • Bracknell, United Kingdom Garden Trends Limited Full time

    **Garden Trends is a multi-channel retailer in the garden and leisure industry, selling barbecues, garden furniture, and seasonal products.** Our business is generated through our retail showrooms and online sales using many suppliers with a large product range. We are changing the way the nation thinks about outdoor living. Help us make a difference as a...


  • Bracknell, United Kingdom VR Bathrooms Full time

    VR Bathrooms is currently looking for an experienced, full-time Customer Services Administrator to join our friendly team in Bracknell, Berkshire. We are a well-established and expanding wholesaler that has been providing premium bathroom products nationally for the last 16 years. This represents a great opportunity for the right individual. We are looking...

  • Service Administrator

    2 months ago


    Bracknell, United Kingdom Vertu Motors Full time

    **Vertu Mercedes Benz of Ascot** At Vertu Mercedes Benz of Ascot we are looking for a Service Administrator to join the team! We are offering a basic salary of £27,959.36 with an OTE of £31,459.36 plus great company benefits! The general duties of the role: - Producing Work order for upcoming appointments - Daily banking - Assisting the accounts...


  • Bracknell, United Kingdom Vertu Motors Full time

    **Vertu Mercedes Benz of Ascot** At Vertu Mercedes Benz of Ascot we are looking for a Service Administrator to join the team! We are offering a basic salary of £27,959.36 with an OTE of £31,459.36 plus great company benefits! The general duties of the role: - Producing Work order for upcoming appointments - Daily banking - Assisting the accounts...


  • Bracknell, United Kingdom Service Care Full time

    Business Support Assistant needed with Bracknell Forest Council **Start** **Date**: - ASAP **Location** - Bracknell **Duration** - Initially 3 months **Hours** **per** **week** - 37 hours per week **Salary** - £13.06ltd per hour *** **Description**: - Provide business support for the effective and efficient delivery of the Educational Psychology...

  • Administrator

    2 weeks ago


    Bracknell, United Kingdom Service Care Solutions Full time

    Administrator Start Date: ASAP Contract: Initially 3 months Hours per week: 21 hours per week Rate of pay: £14.24ltd per hour Job Description Bracknell Forest Council are seeking a hardworking individual to join their social care team as an Administrator. The successful candidate will be responsible for managing various administrative tasks,...

  • Service Administrator

    3 weeks ago


    Bracknell, United Kingdom Project People Full time

    Service Administrator - Field Resource Controller Role Purpose The Service Administrator - Field Resource Controller will assist with administrative duties in a business support team, as the main point of contact for customers that need an IT engineer to come to their site and resolve technical faults. The Service Administrator - Field Resource Controller...


  • Bracknell, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Bracknell, RG12 1QN **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Administrator

    1 week ago


    Bracknell, United Kingdom Service Care Solutions Full time

    AdministratorStart Date:ASAPContract: Initially 3 monthsHours per week: 21 hours per week Rate of pay: £14.24ltd per hour Job DescriptionBracknell Forest Council are seeking a hardworking individual to join their social care team as an Administrator. The successful candidate will be responsible for managing various administrative tasks, including processing...


  • Bracknell, United Kingdom Project People Full time

    Service Administrator - Field Resource Controller TEMP 6 moth rolling PAYE Role Purpose The role holder will assist with administrative duties in a business support team, as the main point of contact for customers that need an IT engineer to come to their site and resolve technical faults. The role entails ascertaining what the fault is and whether they...

  • Service Administrator

    2 weeks ago


    Bracknell, United Kingdom Project People Full time

    Service Administrator - Field Resource Controller TEMP 6 moth rolling PAYE Role Purpose The role holder will assist with administrative duties in a business support team, as the main point of contact for customers that need an IT engineer to come to their site and resolve technical faults. The role entails ascertaining what the fault is and whether they...

  • Service Administrator

    3 weeks ago


    Bracknell, United Kingdom Project People Full time

    **Service Administrator - Field Resource Controller** Role Purpose The role holder will assist with administrative duties in a business support team, as the main point of contact for customers that need an IT engineer to come to their site and resolve technical faults. The role entails ascertaining what the fault is and whether they are able to fix it...


  • Bracknell, United Kingdom Pharma Auctions (BPA) Ltd Full time

    '''Responsibilities''': - Perform clerical and administrative tasks to support the smooth operation of the office - Organize and maintain files and records - Assist in managing appointments - Prepare and edit documents, including correspondence, reports, and presentations - Conduct data entry and maintain databases - Type, proofread, and format various...


  • Bracknell, United Kingdom HealthHero Full time

    HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare...

  • Service Administrator

    3 weeks ago


    Bracknell, United Kingdom Project People Full time

    Service Administrator - Field Resource Controller Role Purpose The role holder will assist with administrative duties in a business support team, as the main point of contact for customers that need an IT engineer to come to their site and resolve technical faults. The role entails ascertaining what the fault is and whether they are able to fix it...


  • Bracknell, United Kingdom Eteach Full time

    Eteach Group is seeking a highly organized and customer-focused individual to join our Customer Services/Account Management department as a Customer Success Administrator. As a Customer Success Administrator, you will play a crucial role in ensuring the success and satisfaction of our valued customers. **Overview** Supporting the Customer Success Manager...