Contact Centre Agent
2 weeks ago
**Job Description**:
Are you a Contact Centre Agent with healthcare experience? Are you looking for a role within an NHS trust? Do you live in the Cambridgeshire Area ?
What you need
- A standard level of education with GCE/CSE/GCSE or equivalent qualification- Experience of working in a customer service or front of house environment- Clear diction and good command of the English languageKey Responsibilities
- You are the first point of contact for people telephoning the Trust, offering an operator service and handling all incoming and internal calls on the Contact Centre consoles.- You will transfer the callers to the correct departments, put out paging calls, giving out rota information as required.- You will log detailed Facilities Helpdesk calls regarding maintenance, liaising as necessary with other Estates and Facilities Departments and other departments.- Report Faults to the Technical team PromptlyThe Role
- This role is a temp 6 -12 month contract.
- The salary for this role is £14.11 an hour.
- You have the choice whether to be paid PAYE or Umbrella.
- You will be reporting to the Contact Centre Shift Leader
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