Training and Quality Coordinator
3 weeks ago
You will help ensure that each Contact Centre shift runs smoothly and efficiently and will be responsible for maintaining quality, training and content of data held within the Contact Centre.
Coaching and developing our Contact Centre Agent team, ensuring each contact from our patients, visitors and staff is dealt with according to our quality standards.
Create and deliver training of new and existing Contact Centre systems and processes.
Support the Contact Centre Leadership team as and when required.
Act as a role model to the Contact Centre Agent team displaying strong leadership behaviours and demonstrating the Trust's values at all times Together
- Safe | Kind | Excellent.
Aspirational leader who is passionate about developing others and themselves.
Excellent organisational, management and personal skills.
Self motivated and able to work autonomously or in a team.
Excellent customer service skills including the ability to build rapport quickly.
Excellent computer literacy and IT skills
Full training will be provided.
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
**This vacancy will close on**: 19th March - Midnight
**Interviews are due to be held on**: 30th March 2023
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
For further details of our fantastic benefits please refer to the attachment below - CUH Benefits.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.
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