New Homes Officer
3 months ago
Advertised is a full time, open ended position required for 37 hours per week.
The Customer Liaison Team is made up of 6 members of staff responsible for communication, engagement and liaison across Housing Management, Building Maintenance, the Housing Development Programme and the Decarbonisation Programme. The New Homes Officer will be responsible for the successful handover of new build properties, ensuring a smooth transition of supporting new tenants to move the properties, identifying opportunities for engagement and providing excellent communication to ensure all stakeholders are kept informed and up to date throughout the handover of each project. This role fits within the Customer Liaison Team as there will be cross-over working with all areas previously listed.
The main duties of the New Homes Officer will be to provide excellent customer service to all new tenants, to liaise with necessary teams and departments, to manage defects within the initial 12 month period, to carry out site inspections and support the snagging process, to create home user guides, demos and supporting information videos, to carry out settling in visits to new tenants and complete new scheme administration.
Successful applicants will need to provide evidence of their highest qualification.
**Employment Checks**
**Safeguarding**
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.
This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.
**Support & Additional Info**
- Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.
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