Sales and Events Coordinator

2 days ago

Cheltenham, United Kingdom Mr Mulligans Lost World Golf Full time

MAIN DUTIES:
To take overall responsibility for the operation of the Sales and Events within the Adventure Golf site. Maximising retention of customers and maintaining a high level of presentation and customer service at all times. To conduct a variety of operational duties involved in the smooth functioning of the centre.

RESPONSIBLE FOR:

- Achieving monthly and annual sales targets for Events and Group Bookings.
- Attending networking meetings, local events outreach on a monthly basis.
- Building relationships with local partners, businesses, schools etc. to promote brand awareness and generates leads and sales.
- Managing the team of receptionists to achieve the required sales results.
- Inducting, training and providing continual development for each receptionist.
- Conducting monthly observational feedback using the telephone and mystery shopper assessments with each assistant.

DAILY TASKS INCLUDE:

- Handling Telephone enquiries following the company standard by fulfilling the criteria set out on the Telephone Enquiry Assessment Forms.
- Touring prospective customers around the venue following the company standard.
- Responding to Web and Social Media Enquiries within one hour by telephone where possible.
- Processing prospect information accurately onto the system and following up all enquiries by setting actions accordingly.
- Processing new events and group golf bookings onto the system accurately and correctly.
- Making a minimum of 30 outgoing quality contacts per day on the telephone.
- Updating social media on a daily basis.
- Generating new leads as per the activities agreed on the sales and marketing planner.

EVENT MANAGEMENT FOR GROUP BOOKINGS AND EVENTS:

- Meet and Greet group booking organisers, introduce them to their party hosts and ensure the day runs smoothly.
- Chase up deposits, final payments and confirm numbers seven days prior to the event.
- Liaise with organisers regarding final numbers and requirements.

RESPONSIBILITIES:

- Knowing the product.
- Producing and carrying out tasks and events to deadlines on the sales and marketing planner.
- Ensuring that all sales procedures are being correctly implemented and used to generate new leads and convert enquiries to business.
- Being self-sufficient on lead generation, through effective follow up calls, initiating referrals, outreaching and any other means deemed necessary by management.
- Own conversion rate in line with the company expectations.
- Attending Sales Meetings when appropriate.
- Meeting deadlines.
- Being fully conversant with the Health and Safety policy and emergency procedures for fire and accident, reporting any accidents in the prescribed manner.

OUR VALUES:
We expect all our staff to strive to:

- Maintain open and honest communication with our customers, both internal and external, at all times.
- Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society.
- Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife.
- Support each other in everything we do, recognised and develop each individual’s potential.
- Take complete ownership of their own actions and have pride in what they do.
- Deliver to our customer’s consistent high levels of service, quality and value in everything We do

**Job Types**: Full-time, Permanent

**Salary**: From £10.20 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Event Management: 1 year (preferred)

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