Clerical Officer

An exciting opportunity has arisen for a Clerical Officer to join our growing administration team within the Urology department.

As a Clerical Officer, you will perform varied duties which include the following responsibilities.
- Referral management - use of PCS & the NHS e-Referral system.
- Retrieval and preparation of health records for Outpatient clinics.
- Scheduling of Outpatient appointments.
- Management of waiting lists.
- Managing Referral to Treatment (RTT) patient pathways in line with Trust targets.

Previous experience within a similar role within the Trust and knowledge of Outpatient processes would be particularly advantageous, although full in-depth training will be provided as part of our local induction programme.

The post holder will be expected to work their hours primarily during core hours 09:00 - 17:00 over four days of the week, whilst working 12:00 - 20:00 each Thursday. The role allows for a level of flexibility in line with the needs of the service.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

1. Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including:
**a. Referral & appointment management**: creating referrals, waiting list entries, booking appointments and maintaining patient demographics and data quality on the patient administration system.

**b. Health Records management**: retrieval and preparation of health records. Filing patient information/data.

2. Maintain systems and processes, adhering to standard operating procedures, facilitating accurate, timely access to patient information/data within the health records either via hard copy or electronic format complying with quality standards and information governance procedures.

3. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.

4. Pro-actively manage the data quality within the patient administration system, thus ensuring that patient demographic information is accurate, outpatient attendances are confirmed, and outcomes are recorded via the Referral to Treatment (RTT) pathways. Supporting the Trust to achieve local and national targets and generate income.

5. Maintain health records following clinical review, updating patient information/data in accordance to agreed quality standard, locating and retrieving supplementary documentation as required. Filing diagnostic reports and essential documents in the chronological order within the health record.

6. Maintain the case note tracking system, ensuring that individual health records can be located in a timely manner. Promptly raising issues with functionality, reporting difficulties and hold-ups and support the identification of potential solutions.

7. Access all appropriate systems to obtain correspondence, clinic management and retrieve results, as and when required.

8. Maintain constructive relationships with others, within and across Trust and with external stakeholders e.g. General Practitioner surgeries, in order to improve the effectiveness and efficiency of services to patients.

9. Provide an efficient contact centre service, greeting patients, relatives and carers in a professional manner, dealing with their enquiries promptly, taking action as necessary.