Administration Assistant, Maternity Outpatients

2 months ago


Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Mid Cheshire Hospital Trust are looking for an enthusiastic and self-motivated Band 2 Administration Assistant to join our Antenatal Admin team at Leighton Hospital to cover maternity leave. The post holder will provide general administrative duties and front of house reception services.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks.

You must be flexible in your working pattern as the Clerical Officer/Receptionist role requires cover between 08:00am to 17:00pm. The working days are Wednesday to Friday, however, occasional out of hours or weekend working may be required.

The Antenatal clinic is based within the Women’s Health Unit of the hospital on the ground floor. The post is based within the reception area, which serves as the first point of entry to the clinic.

The clinics run 5 days per week, and the environment is a busy one.

The post-holder will play an important role within the Admin Team to provide efficient and comprehensive administrative support to the midwife & medical teams to ensure the smooth running of the antenatal department. Duties will include dealing with the patients, booking them in and out of the clinic, data inputting, telephone queries, care records management and reception cover. You will also be required to cover other admin roles at times.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

The post holder will provide reception and administrative support service within the Antenatal Clinic at Leighton Hospital. You must be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, accuracy, and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team.
- Meet and greet services users, carers and visitors to the department.
- Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
- Answering the phones and dealing with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
- Booking, cancelling, amending patients appointments using Hospital systems.
- Updating patient records within the Hospital systems
- Scanning and uploading documentation to hospital systems.
- Dealing with incoming and outgoing post.
- Other general administrative tasks.
- Clinic preparation
- Diplomacy (dealing with difficult and distressing patients/visitors)



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