Administrator (Outpatient Clinics)

3 months ago

Crewe, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full time

We have an opportunity to recruit an Reception/Outpatient Clinic Administrator to support our Adult and Older Adults CMHT within the Central and East Administration Hub at Delamere Resource Centre in Crewe.

We are looking for a motivated and resourceful individual to join our team to coordinate our busy outpatient clinics; booking appointments, sending letters, answering the phones and supporting with Reception desk management. You will be supported by a Front of House Assistant, helping you to manage the phones, desk and room bookings.

You should possess commitment to team working, a positive attitude and innovative delivery of excellent standards of work. This role is great for someone who loves to problem solve, who has good interpersonal skills for communicating with our service users, carers and staff members. Providing customer service service with a smile goes a long way

The Central and East Administration Service consists of 2 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the locality to improve the safety, health and well-being of the people within our area.

We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

The applicant will also be expected to be able to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.

This is a varied role and can be demanding at times whilst supporting the clinical team. The applicant will also be expected to provide cross cover for colleagues as and when required.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

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