Database Coordinator

2 weeks ago

Leamington Spa, United Kingdom Mast Cell Action Full time

**Responsibilities**:

- Extract data from various sources including Fundraising Platforms and the Mast Cell Action website
- Transform data into a clean, consistent and importable format
- Load transformed data into the CRM
- Reconcile imported data with source data to ensure 100% accuracy
- Upload files to the CRM
- Ensure all CRM activity is compliant with all data protection legislation and Mast Cell Action data protection policy
- Customize the CRM to accommodate new data sets and changes to process including objects, fields and page layouts
- Perform CRM housekeeping tasks such as merging duplicates, correcting missing and inaccurate data
- Build and maintain lists, reports and dashboards
- Ongoing maintenance of CRM setup including Spring, Summer and Winter releases, new and retired functionality updates
- Develop and maintain knowledge of Salesforce
- Research and implementation of other apps that can be integrated with the CRM

tasks simultaneously
- Excellent attention to detail
- Strong communication and interpersonal skills

**Requirements**:

- 2+ years of experience in a similar role
- Proficiency with Salesforce or other CRM platforms
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
- Excellent attention to detail
- Strong communication and interpersonal skills
- Knowledge of charity/third sector organizations
- Experience with GDPR regulations

**Skills**:

- Data analysis
- Data cleansing
- Data reconciliation
- Advanced Microsoft Excel functions
- Good attention to detail
- Problem-solving
- Creative thinking

Knowledge and experience:

- CRM (Customer Relationship Management) platform/database
- Relational databases
- ETL (extract, transform and load) process

Behavioural qualities:

- Works on own initiative with autonomy
- Proactive
- Ensures quality and standards are maintained

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