Claims Coordinator

**Claims Coordinator**

**Location**: Leamington Spa

**Salary** £25,000 per annum

**The working hours**: 37.5 hours per week - Monday - Friday 8.30am - 5pm

**Job type**: Full-time, Temporary ongoing role.

Hybrid working available after training period.

An exciting opportunity has become available for an experienced Claims Coordinator to join an international engineering brand based in Leamington Spa on a temporary ongoing role.

This position is offered on an initial contract basis with the opportunity of a permanent position for those who demonstrate a high skillset and strong business behaviours.

This company can be found on and around everything that moves. Manufacturing highly engineered components and systems for a wide variety of global markets. Their technological expertise creates a more sustainable future for us all.

As a Claims Coordinator, you will be responsible for managing the claims and repair handling process for the sales in UK and Ireland and providing premier customer experience and working with the all the companies’ divisions to support the claims and repair handling.

**The duties and responsibilities of the Claims Coordinator**:

- Process all customer claims within the claim handling system.
- Send the customer investigation results and issue the related credit notes.
- Maintain a proactive approach to determine solutions to achieve deadlines and reduce the number of open claims.
- Participate in all relevant lean activity driving continuous improvements across the business.
- Check the complaint receipt to ensure the right processing in the standard claim system and obtain additional information from the customer if required.
- Coordination of the shipping of the claimed goods and the required documents from the customer to the site.
- Start containment actions with the customers where appropriate.
- Start root analysis for administrative and commercial claims to find out the responsible areas and follow up and request corrective actions from the relevant departments to report back to the customer.
- Coordinate checked replacement delivery to the customer.
- Decide if there is a need to issue a credit note and process and issue credit notes to settle the relevant claims
- Support and improving the entire process with the team and supervisor.
- Maintain high levels of communication with customers and internal departments a provide an excellent customer experience.
- Previous experience as a Claims Coordinator or similar, preferably within an engineering or manufacturing environment,
- Degree level qualified in engineering, supply chain management or with a strong problem solving and relationship skills.
- 2 years’ experience in an office environment is preferable.
- Customer focus, both internal and external customers
- Database management skills, including accuracy and attention to detail.
- The ability to work with competing priorities under pressure and plan workload.
- Excellent IT skills - experience with Word, Excel, PowerPoint, and Outlook is essential.