Customer Service Co-ordinator
7 months ago
**Customer Service Co-ordinator £26k-£28k, plus Company Bonus c£2k (paid at Christmas if Company and Personal targets are achieved), Free Private Healthcare, Free Life Insurance( 3 x Annual Salary), Pension**
**Four day week. Potential to work from home for one day a week after training (Monday).**
**37.5 hours a week available, Flexible hours possible, Development opportunities.**
**5 weeks holiday plus Bank Holiday's from January.**
**Job title**: Customer Service Co-ordinator
**Work Location**:Waterbeach
**Division/Department**:Sales
**Reports to**:Customer Service Manager
**Management of Staff **None
37.5 Hours a week
**Essential Duties and Responsibilities**:
Working with UK and overseas customers from our Waterbeach office, you will work for the Sales Manager maintaining customer accounts in processing, and delivery of customer orders and quotations and provide excellent customer service to our customers.
- Processing of Sales orders in a timely manner onto the company I.T. system (SAP) from order placement through to delivery.
- Processing Sales quotes under the direction of the Internal Service Manager
- Processing of re-scheduling in a timely manner as required by customers
- Use and updating the company CRM system with customer order and contact details, new sales activities and follow ups.
- Tracking customer orders and updating them of their progress
- After sales support to all customers
- KPI’s - ensure we are meeting monthly KPI’s
- Shipping and logistics - booking shipments and liaising with couriers with any issues.
- Administrative support to the commercial team
- Maintain compliance with all company policies and procedures
- Dealing with customer issues and resolving in line with company policy
Any other duties that may arise from time to time
**Education and/or Work Experience Requirements**:
- Customer Service / Administration experience in an office environment would be preferred
- Excellent attention to detail
- Excellent computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure to meet deadlines, priorities workload and multitask in a fast paced environment, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters
- Organized, Motivated and have a proactive approach.
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Waterbeach, CB25 9QR
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