Customer Service Assistant
3 days ago
The HireWorks have an urgent requirement for Customer Service Assistant's for our well-respected client in Waterbeach, Cambridgeshire.
**The role details are**:
Reporting to: Administration & Customer Service Manager
Role Purpose: To offer a professional and efficient customer service to both academic and photography customers - taking orders and processing enquiries.
**Key accountabilities and responsibilities**:
- Answering the telephone quickly and dealing with all enquiries professionally and accurately.
- Updating the system accordingly
- Sending professional relevant replies with accurate spelling and use of the English language.
- Administration work needs to be dealt with in an organised manner and each job needs to be efficiently followed through
- Being part of a relatively small team, you will need to gain all round experience to help if necessary, in all areas of the office routine.
**Essential Requirements**:
- Able to be flexible and multi-skilled
- Experience in Customer Service
- Good Telephone Manner
- Organisational Skills and fast, accurate keyboard skills
- Proven team player with good all-round communication
**Additional Information**:
- Hours of work will be Monday to Friday 08:55-17:10
- Parking on site.
- Dress code is smart casual - (smart shirt/jeans)
- Kitchen facilities available with fridge & microwave etc. (tea, coffee, milk, sugar provided)
Please contact Dean to discuss this role.
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