Email Support Specialist

7 months ago


Durham, United Kingdom Your Storage Box Full time

***

**Working Hours: Monday to Friday, 8:30 AM - 5:00 PM**

**Company Overview**:
Your Storage Box is a dynamic and growing e-commerce fulfillment company dedicated to providing top-notch products and exceptional customer service. We are looking for a Customer Service Representative to join our team and help us maintain our commitment to outstanding customer satisfaction.

**Position Overview**:
**Key Responsibilities**:

- Address and resolve customer complaints, striving for customer satisfaction.
- Process and facilitate return shipments and exchanges accurately and efficiently.
- Assist customers in tracking orders and providing product information.
- Collaborate with the team to continuously improve customer service processes and practices.

If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £12.00-£14.00 per hour

**Benefits**:

- Casual dress
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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