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IT Workshop Team Leader
4 months ago
Some of the biggest businesses and most prestigious retailers around rely on us to repair and maintain their IT systems/equipment and provide EPOS and back office support including a fully equipped Disaster Recovery suite, based right here in Derby. We now have an exciting opportunity within our Repair center for a highly competent Team Leader to join our current team based at the Derby office and report to the Production Manager.
**Daily duties include**:
**Role**:
- To ensure all priority and non-priority jobs are allocated to the correct engineer with the relevant skill sets, communicating goals and deadlines to team members.
- Work with all company employees to increase engagement through affective and positive relationship building. Supporting management and staff to drive initiatives through to completion in-line with business objectives.
- To be assertive, capable, and able to oversee the expertise of the workshop through a coaching and blended learning approach. Ensuring correct procedures are followed and implemented, driving productivity and quality. Always being visible and accessible to the wider team
- Report on the performance and activities of your immediate area through daily meetings with the Production Manager and other team leaders.
- Develop morale and promote a professional, committed approach generating a positive team spirit. creating a productive work environment for the team utilising respect, trust and appropriate strategies as required.
- To hold regular meetings with their team members to update and receive suggestions to further improve the overall contribution of the area, performing quarterly PIP’s meeting with each employee to drive individual development and engagement, assessing the team performance, and providing feedback to employees and upline on a regular basis.
- Ensure cover is available for team members not at work due to sickness/holidays ensuring Rota is managed affectively throughout the year. Logging all absence and conducting return to work interviews.
- To ensure their work areas are kept clean, organizing weekly clean-ups. Embracing 5S methodology.
- Report immediately any issues that may hinder progress or cause safety issues with the workshop.
- Work closely with account managers, purchasing and technical support teams to drive affective working relationships and understanding.
- Performing customer service functions, including interacting with customers, assisting where required and giving timely feedback wherever possible.
**Quality Assurance**:
- To ensure the correct work procedures are followed and all work is completed to the highest possible standard. Ensuring that quality issues and processing defects are appropriately identified, documented and tracked through to resolution...
- Quality assurance of teams with training interventions and information releases to support increased effectiveness of their reports.
- Identify infringements of company rules and a regulation, and address through to resolution.
**Stock**:
- Perform area stock take activities in line with company requirements.
- To ensure all priority and non-priority jobs are allocated to the correct engineer with the relevant skill sets and being driven to completion.
- Oversee area WIP ensuring that current WIP is correct, ensuring that redundant stock is removed and disposed of in line with the company’s requirements.
**CI Activities**:
- Management of the team’s workplace audits to drive accuracy and processes improvements.
- Ensure that all improvement projects are driven to completion and ROI evidenced.
- Directly influence the direction and growth-path of the Workshop and its members.
- Provide guidance on process reviews and work closely with all to identify process improvements, identifying wastes within the current process (TIM WOOD), challenging the norm one step at a time.
- Support process evaluation through process timings, process flow creation, work instruction creation and reviews, documenting evaluation to evidence process improvement showing associated cost savings and ROI.
- Support any process improvements with the use of robust sustainment tools, reporting and resolving failures and issues as they arise.
**Training**:
- Assisting with hiring and training employees using pre agreed objectives.
- Developing all team members using the skills matrix to assess and correct all areas of possible weakness to the operation.
- Aiding engineers requiring help in specialised task i.e., system interactions and correct processing. Overseeing and driving work instruction creation, supporting training matrix administration after training has been delivered.
- Instruct others, and offer tips and tricks learned from hands-on experience to simplify otherwise complicated and tricky tasks.
- Create and document all training interventions to resolve all process and quality related issues.
- Control Small to medium training interventions through a “single point lesson” pro
