HRss Customer Service Advisor Grade D Part-time

2 weeks ago

Manchester, United Kingdom Greater Manchester Police Full time

**Number of Posts**

1

**Advertised**

INTERNAL AND EXTERNAL APPLICANTS

**Branch/Division**

HR - Greater Manchester Shared Service

**LPIB Sub
- Branch/Division**

GMSS Customer Service Delivery

**Location**

Trafford Town Hall

**Grade**

Grade D

**Rank**

Not applicable

**Leadership Level**

Peer Leader

**Contract Type**

Permanent

**Hours**

18.125

**Hours**

Part time (including job share)

**Advertised Salary**

£23,100-£25,353 PRO-RATA

**Advert**

The Greater Manchester Shared Service (GMSS) is an exciting partnership between Trafford Council and Greater Manchester Police. Based at Trafford Town Hall, our aim is to provide a first class, professional, HR and payroll shared service for around 20,000 employees and customers across both organisations.
Main purpose of the role:
1. To significantly contribute to the development of a ‘leading edge’ Shared Service Centre for Partnership members, ensuring a high performing and customer focused transactional HR, Payroll and Pension service that is continuously improving and seen as best-in-class public sector model.
2. To provide specialist HR, payroll and pensions advice and guidance to customers from a number of organisations that delivers resolution at first point of contact.
3. To be responsible for the day-to-day management of all customer queries through telephone and electronic channels ensuring that customer expectations of performance and value are met.
4. To undertake continuous evaluation of the advisory service and queries received, escalating issues, suggesting and developing improvements and identifying training needs in customers and the service.
Main duties and responsibilities:

- To support the Customer Advice Manager in the delivery of a highly-regarded, expert HR, payroll and pension advisory service that supports the development of a culture of manager-led HR activity.
- To be responsible for the day-to day management and handling of all customer contact into the shared service centre.
- To support the development of customer-focused guidance and documentation to support employee and manager self-service in relation to HR, payroll and pensions matters.
- To be up-to-date in respect of relevant national trends, regulations, policy and legislation, providing accurate, expert advice and ensuring that service planning, training and delivery takes these into account.

About the benefits:

**Closing Date**

7 Sep 2023

**Recruitment Team Contact**

**Other Information**

Please refer to the attached Job Description for further details regarding the skills required to do this role. **The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.**

Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is ‘materially different’. However, if the role is not deemed to be ‘materially different’ then a 6 month break is required.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.

**Minimum Age for Applications**

16

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