Customer Service Representative

4 days ago

Horsham, United Kingdom Mansfield Technology Sales Recruitment Full time

**Customer Partner Representatives - Retentions - Customer Services**

Basic Salary: £19,760 - £21,000, depending on experience.

**£1,500 Joining Bonus plus guaranteed salary increase of £2000 per year for the first 5 years of employment**

**Hours**: Monday to Friday 8.30am - 5.30pm

Saturdays 9:00am - 1:00pm (rota basis)

**Location**:Horsham, West Sussex.

**Our Client**:
**An award winning, expanding and cash rich employer, looking to add quality people to their teams.**

This exciting role offers the opportunity to work in their Residential With over 55,000 customers, providing excellent customer service is at the heart of what they do.

Need more proof? Their Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations

**What benefits will you receive?**
- 50% off our Broadband & Utility packages, **completely & free** after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee.
- Eye care vouchers
- Friday fridge
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out

**What are we looking for?**

Due to the growth of our telecoms company and our partnership with Sky TV, we are currently looking for a Customer Partners to join our Customer Promotions Team in our Horsham office.

**We need dedicated individuals to join us.**
- You will need to think fast, be able to easily adapt to every circumstance, and communicate confidentially to impress and win over our customers, ensuring we offer them an excellent customer experience.

What will you be doing?

Our contact centre is a busy place, you will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team.
- You will be making approx. 150 outbound calls per day along with webchats, to our existing customers.
- Proactively looking to retain our customers by promoting our products and services, upselling and cross selling our products, and helping them make the most of the services they have with us.
- Be able to turn any negative experiences into positive experiences, whilst working to set targets and KPI’s.
- Comprehensive training is provided which gives ambitious team members the opportunity to build a long career and develop further within this role.

This position comes with a generous commission scheme and ongoing incentives, which is linked into our individual performance targets, covering; new contracts, call performance, accuracy, add on conversion and workload management.

What do we need from you?
- Confident and professional on the phone
- Friendly, energetic, and able to build relationships
- Thrive in a busy sales environment and enjoys working to targets
- Actively listening and looking for opportunities to promote our products
- Experienced in customer service or contact centre environment (minimum 1 year)
- Self-motivated with a positive attitude
- Experienced in sales and/or retentions (preferred but not essential)
- A quick thinker, able to think on their own feet

Mansfield Technology Sales Recruitment UK Ltd is acting as a retained consultancy for these roles

**Job Types**: Full-time, Permanent

**Salary**: £19,600.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Signing bonus
- Yearly bonus

Ability to commute/relocate:

- Horsham, RH13 5AD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: CSR/MTSR

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