Customer Service Representative

6 days ago


Horsham, West Sussex, United Kingdom ZipRecruiter Full time

At ZipRecruiter, we are seeking a skilled Customer Service Representative to join our team in Horsham, PA. This is a fantastic opportunity for someone who enjoys helping customers and providing excellent service.

Job Overview

We are looking for an individual with previous experience in customer service, sales, or related fields. The ideal candidate will have excellent communication skills, be able to build rapport with clients, and prioritize tasks effectively.

Responsibilities
  1. Handle Customer Inquiries: Respond to customer requests and provide product and service information in a timely and professional manner.
  2. Troubleshoot Account Issues: Identify and resolve account-related problems, ensuring customer satisfaction.
  3. Document Customer Records: Maintain accurate and up-to-date records of customer interactions.
  4. Develop Knowledge Base: Stay informed about evolving products and services, enabling effective support and advice to customers.

This role involves representing the company at trade show booths, promoting our products and services to potential customers.



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