Customer Service Representative
4 days ago
We are an independent insurance broker that prides itself in professionalism, expertise, and customer service.
Based at the offices near Horsham, you will be required to work within the Commercial Team, assisting the Account Executives in their daily duties, including preparing reports and renewal presentations, chasing up quotes, claims and processing mid-term adjustments.
The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of insurance.
It is an Administrator role with full training provided with the aim to progress into a career in insurance.
**Insurance Agent Responsibilities**:
General insurance administration
Data input/lead generation
Chasing insurers for quotes/renewal terms
Assisting in claims management
Renewal presentations/reporting
Processing mid-term adjustments
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration
Ensure all business policies and procedures are followed e.g. Health and Safety & regulatory requirements
Undertake any other reasonable duties as directed by the management team
**Essential Requirements**:
Proficient I.T. skills. Including Word/Excel
Ability to follow processes and procedures and to work within timeframes
Good communication skills with a variety of people including clients and colleagues with the ability to build strong, professional relationships
Confident and studious character
Good attention to detail and organised in approach
Open to training & study within insurance with a view to taking to Chartered Institute exams
A good range of strong GSCE's passes, with a minimum requirement in Maths & English
Satisfy all pre-employment checks required for the role including criminal records and credit check
**Desirable Requirements**:
Knowledge of insurance products and/or insurance claims
Experience of working in an insurance-based organisation/ brokers
Experience of working in line with FCA compliance
Use of an insurance IT system, specifically Open GI
My client has a genuine pride in delivering high quality work. They live by their reputation in professional services and it is this focus on quality which underpins their offering to Clients. My clients are proud of their history and accomplishments, but they'll never forget the philosophy that has brought them to where they are now. The priority is the Client.
My client is committed to cutting through the jargon so that Clients understand the cover they are buying. Although price is always important, their reputation is based on experience and expertise in finding Clients the most suitable policy at a competitive premium. By forging strong relationships with the best-known insurance providers in the UK and through long standing connections, my client ensures they offer the insurance protection that they need, negotiating the best terms for their personal or business needs.
Location: Within 15 miles of Horsham, West Sussex
Contract Type: Permanent
Hours: Full Time, 9.00am - 5.00pm (Monday to Friday)
**Salary**: £19,000 - £29,000 (dependent on experience)
You may have experience of the following: Insurance Agent, Sales Agent, Insurance Advisor, Customer Service Advisor, Administrator, Customer Service Agent, Call Centre, Customer Support, Customer Services Representative, Client Support, Sales Executive, Insurance, Financial Services, Claims Handler, etc.
Ref: 108 599
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