Customer Service Representative
2 days ago
**Job description**
**Benefits**:
- Personal growth and progression opportunities
- 23 days holiday plus national holidays (increasing with extended service)
- Modern office and working environment
- Company contribution pension scheme
About Safeguard Europe
Safeguard Europe was founded in 1983 and has developed a reputation for developing quality and innovative systems and products for the protection and renovation of property. Having been through a period of significant growth the company has begun to diversify its product ranges around its core manufacturing and technical competencies entering into new categories and markets. Safeguard provides a unique working environment where products and systems are developed, manufactured and marketed under one roof in an end to end process. We encourage an open and collaborative environment and welcome ideas and contributions from all members of the team.
**Duties**:
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Advise customers on the use of products escalating to the technical team where appropriate
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Work as part of the sales team to drive positive company sales results
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Support the sales team to drive positive company sales results
Skills / Experience:
- Good communication skills, verbal and written
- Ability to understand technical aspects and function of building materials
- Ability to relay technical information in a positive and supportive way
- Familiar with CRM Systems
- Attention to detail
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Horsham, RH13 5QL: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
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