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Customer Service Team Member

4 months ago

Chester, United Kingdom Chester Race Company Full time

Chester Race Company are recruiting Customer Service Team Members for the 2023 race season at Chester racecourse Race days are truly something spectacular to be a part of, not only are they set in a stunning location, but they are fast paced, fun and rewarding. With full training provided you will quickly become an expert in delivering a world class level of guest experience as part of the ChesterBET team.

What’s in it for you?

Flexible working - choose your hours via an app
Weekly pay every Friday
‍ Training provided on our user-friendly betting system
18+ > we pay the real living wage as a minimum
Reward and recognition schemes
‍‍ Recommend a friend incentives
‍️ Earn money whilst having fun working alongside friends

Chester Race Company is one of the North-West’s most admired brand with an evolving portfolio including three racecourses, our own in-house gaming company ChesterBET, a catering company (Horseradish), Staffing agency (Thyme People), an on-site hotel, and a vibrant city centre pub within the group.

Working as a Customer Service Team Member you will be responsible for:
Providing a world class level of service
Taking bets and processing through our touch screen till system (Training is provided)
Processing cash and card payments
Acting as a first point of contact for general enquiries

The successful Customer Service Team Member will have the following - FULL TRAINING PROVIDED:
A friendly, approachable, and professional manner
Strong Guest Experience skill

Ability to work in a fast paced environment
Enthusiasm for learning new skills
Excellent written and verbal English
Numerical skills (required for taking cash and card payments)

As a requirement of the role, you will receive full training on our bespoke touch screen tills, you will always work in a supervised environment. No prior experience in betting is necessary.

Our rates of pay (The below rates are inclusive of holiday pay)
18+ £12.22 per hour

Shift availability
Our shifts vary You are in control of the hours you work via our staff app.
Race days are typically 10:00-17:00 or 15:00-21:00 on evening meetings.

There will be the opportunity to increase your working hours outside of race days within the hospitality team if you are interested in this too.

Interviews will be taking place on the 6th Sept, with Induction Training taking place on the 9th September.