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Community Engagement Coordinator

3 months ago

Knaresborough, United Kingdom AllPoints Fibre Full time

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

To help us achieve this mission we need a **Community Engagement Coordinator**_ _to take us on this journey. You will initially be joining us on a fixed term contract running until March 2025.

We are looking for an enthusiastic individual who can support the Head of Strategic Partnerships in the efficient management of the company's community engagement within the BDUK's Gigabit Voucher programme. This role will play a critical part in ensuring the smooth processing of vouchers, managing the end-to-end progression of each voucher request from initial submission to final claim and supporting community engagement activities. The Community Engagement Coordinator will serve as a point of contact for customers, addressing issues, resolving queries, and providing support to maximise funding return while maintaining accurate data integrity in the systems.
- The Community Engagement Coordinator is a field-based role, ideally in the Yorkshire area but not essential; it will occasionally require travel to and from the Yorkshire region._

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect
- ...And if you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done_

**What you will be doing**:

- Provide administrative support / co-ordination for Community Engagement events and projects, to increase brand awareness, engagement and expressions of interest.
- Assist with in-region letter drops, where appropriate.
- Provide additional support to Community Engagement Officers, as required.
- Assist in the complete lifecycle of vouchers, from initial request submission to final claim processing, ensuring timely and accurate progress at every stage.
- Serve as the main point of contact for customers, Sales, Customer Care, and Installations teams, addressing their queries, resolving issues, and providing support related to the BDUK Voucher scheme.
- Maintain and update systems data to ensure accurate status reporting of vouchers throughout their lifecycle.
- Collaborate with Business Operations Manager and other relevant stakeholders to implement recommended process improvements.
- Build strong relationships with customers and external partners to foster trust and confidence in the company's handling of the BDUK Voucher scheme.
- Assist the Head of Strategic Partnerships with any ad-hoc projects and other activities as required.

**About you**:
**What we offer / what you get in return**
- Wellness support - We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
- Financial wellbeing - In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
- Time out - All our employee's start with us on 30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.

**Next steps**

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here