Trainee Debt Advisor
3 weeks ago
Job Profile: Debt Operations
**Trainee Debt Advisor**
**Whether you have worked in debt advice before or are looking for a new**
**opportunity we can help you develop your skills and knowledge to join our debt**
**help team. If you are confident with numbers, can deliver excellent customer**
**service and are compassionate, but emotionally resilient then this is the perfect**
**role for you.**
- CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive_
- as possible as well as representing the communities we serve. With this in mind, we_
- backgrounds. We are committed to continue building an environment that embraces_
- diversity and includes all._
**Salary and Progression**
Trainee Debt Advisor starting salary of £22,252 with the opportunity to progress to
a Debt Advisor role with a salary of £25,395 usually within 12 months. Further
progression is available to a Senior Debt Advisor with a salary of £27,578, usually
after 2 years(based on meeting necessary performance and development criteria).
After this there are manager and specialist roles that may become available to apply
to for further career progression.
**Location**
Bradford Head Office based initially during training but with hybrid working split
between home and our office available after completion of initial training. You can of
course work from the office entirely if preferred.
**As a Trainee Debt Advisor you will complete a comprehensive programme of**
**classroom training, exams and on the job sign off to equip you to be able to bring**
**expert advice and support our clients in their journey to becoming debt free.**
**Once you step into one team, you will be working in a fast paced, but rewarding**
**environment. As a debt advisor you will be creating bespoke advice, crafted to**
**help each client gain greater control over their finances. Whether it is**
**negotiating with creditors, or reassuring a distressed caller, as a debt advisor**
**you’ll be demonstrating the highest standard of service, demonstrating both**
**expertise in knowledge but also genuine care for those we are working with.**
Job Profile: Debt Operations
**What a debt advisor does**:
Build budgets to support clients in managing their finances- Create tailored advice plans to give suitable options to become debt free
- Negotiate with creditors to create a sustainable payment plan and stop
- further debt collection- Working with partner churches in running their local debt centres
See full accountabilities below
**What skills you need**:
Excellent communication, both verbal and written- Able to quickly analyse complex situations to find the best solution
- Confident computer user, able to quickly gather and accurately record
- information- A confident, quick learner with a capacity for large workloads
- High emotional resilience. Able maintain wellbeing whilst dealing with
- sensitive and highly emotive client circumstances- Strong numerical skills
**Rewards & Wellbeing**
CAP 6.5% employer pension contribution (increasing to 10% based on your
- personal contributions)- 34 days annual holiday (including flexible bank holidays), increasing by a day
- per year up to 39 days- 2 paid Mental Health days and up to 5 Family Emergency Care leave days
- per year- Paid 'Revive' days to take time out with your team during the year
- Enhanced paid sickness, maternity, paternity and adoption leave
- Access to Employee Assistance Programme
- Hybrid working
- Flexitime from completion of training (start/finish earlier or later in the day,
- accrue extra time off & achieve that work/life balance)- Free annual eye tests
- Plus many more
Job Profile: Debt Operations
**Accountabilities**:
Complete the Debt Advisor classroom training course- Complete Stage 1 sign off for budget amendments
- Create a client budget from information gathered by CAP centre staff, reviewing- To advise clients on their best options to deal with their financial difficulties. This
includes formulating a strategy to become debt free, as well as broader advice
relevant to their financial situation
- Identify potential enforcement action against clients, negotiating with creditors
to establish sustainable plans for repaying debts (or holding further enforcement
action)
- Complete Phone training and achieve sign off for call handling
- To deal with client and creditor queries as they arise through the various- Amend and update client budgets with changes to their circumstances and
- identify when a change of circumstance impacts a clients route option- Pass Stage 2 sign off for advice creation
- To demonstrate patience and resilience whilst helping clients with multiple
complex needs, ensuring that CAP continues to deliver the very best for the very
least
- To proactively manage clients’ cases toward a debt free conclusion, completing
workflow tasks as required and complying with CAP’s Debt Help Policy and
Procedures at all times
- To liaise with and work alon
-
Motor Trade Trainee Parts Advisor
8 months ago
Bradford, United Kingdom Cars 2 ltd Full timeCars2 are a highly successful motor retailer based in West and South Yorkshire. We have grown extensively in recent years and now represent several of the world’s leading motor brands, including Hyundai & SEAT, Renault, Nissan and MG. We now have vacancy for a Trainee Stock Control/Parts Advisor based at our Bradford Hyundai Site. **The Role** Mon - Fri...
-
Trainee Contact Center Advisor
3 weeks ago
Bradford, United Kingdom Just.Glass Ltd Full time**URGENTLY NEEDED** We are looking to recruit trainee contact center advisors to join our team which are based nation wide. This particular position is in our local Bradford offices. Due to the continued and constant **energy** **crisis** the company has now expanded its centre's because of the increased demands for our **unique** and **proven energy...
-
Finance Operations Advisor
7 months ago
Bradford, United Kingdom Morrisons Full time**About The Role**: We are recruiting for a Finance Operations Advisor. As a Advisor you will work together with your peers both on and offshore to execute the tasks associated with Accounts receivable in support of the Business Teams, specific to Wholesale. **Key responsibilities/accountabilities** - Ensure quality data is inputted into systems and...
-
Trainee Parts Advisor
7 months ago
Bradford, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Renault Bradford** Bristol Street Motors Renault Bradford** **have an exciting opportunity for a Trainee Parts Advisor to join our brilliant team! We are offering £10.42per hour plus company benefits! You will be required to work alternate Saturdays, as per the departmental rota, between the hours of 8.00am and 12.00pm. We have a...
-
Trainee Mortgage Adviser
3 weeks ago
Bradford, United Kingdom The New Homes Group Full time**Fast Track Trainee Mortgage Adviser opportunity, providing an outstanding long term career in Financial Services as a fully CeMAP qualified Mortgage Adviser, working for the UK'S leading new homes mortgage provider.** **Job Title**: **Trainee Mortgage Advisor offering an outstanding opportunity to become a fully CeMAP qualified Mortgaged Advisor**: Are...
-
Customer Account Advisor
7 months ago
Bradford, United Kingdom Anchor Full time**Job Title: Customer Account Advisor** **Location: Bradford (Hybrid working available following successful probationary period)** **Salary: £26,100 per annum depending on experience** **About Us** Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We...
-
Trainee Estate Agent
2 weeks ago
Bradford, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Trainee Estate Agent - **Sales Negotiator **to join our fantastic residential sales team in** Castleford, West Yorkshire**. You will ideally have worked within a target driven sales environment with a strong knowledge of the local area in Morley. The **Trainee Estate Agent - **Sales Negotiator** **is an entry level...
-
Trainee Vehicle Damage Assessor
7 months ago
Bradford, United Kingdom Clear Automotive Recruitment Solutions Limited Full time**Trainee Vehicle Damage Assessor** **Bradford** **£25,000 - £30,000 Basic Salary** - _This position would suit an individual who has some experience within the accident repair industry within estimating, parts or customer service that wants to train as a VDA / bodyshop advisor_ - _Permanent position working in a medium sized accident repair centre_ -...
-
Complaints Advisor
3 weeks ago
Bradford, United Kingdom Huntress Full time**COMPLAINTS ADVISOR** **FCA REGULATED** **Bradford, up to 23,400** We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunityto put your analytical and...
-
Complaints Advisor
2 weeks ago
Bradford, United Kingdom Huntress Full time**COMPLAINTS ADVISOR** **FCA REGULATED** **Bradford, up to 23,400** We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunityto put your analytical and...
-
Service Advisor
8 months ago
Bradford, United Kingdom RRG Group Full time**RRG Group** **About RRG Group** From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years...
-
Customer Advisor
7 months ago
Bradford, United Kingdom Financial advice line Full timeMoney green consultancy is currently seeking an experienced and professional individual to join their team in Bradford as a Customer advisor working in the financial field. You may not know us, but our reputation is growing. We are a ethical business that believes that becoming debt free should be simple and affordable. Over the past year we have helped...
-
Trainee Estate Agent Sales Negotiator
2 weeks ago
Bradford, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Trainee Estate Agent -Sales Negotiator**to join our fantastic residential sales team in**Bradford, West Yorkshire**.You will ideally have worked within a target driven sales environment with a strong knowledge of the local area in Morley. The **Trainee Estate Agent -Sales Negotiator**is an entry level role where you...
-
Parts Advisor
7 months ago
Bradford, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Renault Bradford** Bristol Street Motors Renault Bradford have an exciting opportunity for a Trainee Parts Advisor to join our brilliant team! We are offering a £10.50ph plus company benefits! You will be required to work alternate Saturdays, as per the departmental rota, between the hours of 8.00am and 12.00pm. We have a great...
-
Customer Services Advisor
2 weeks ago
Bradford, United Kingdom Anchor Full time**Job Title**: Payment Advice - Customer Service Advisor **Location**: Bradford **Salary**: £20,435.01 rising to £21, 435.01 after successful completion of a 6 months’ probation **Contract Type**:Bank (As and when required) **Hours**: 37.5 **About Us** Anchor Group is the largest provider of specialist housing and care for people in later life in...
-
Training Advisor, Contact Centre
2 weeks ago
Bradford, United Kingdom Morrisons Full timeAt Morrisons we put our customers 1st by listening hard and responding quickly to deliver outstanding customer service. We do this by empowering our people to be their best selves and do the right thing for their customers. As a Training Advisor you will be responsible for developing the competence of our colleagues through the leading and delivering of...
-
Senior Careers Advisor
7 months ago
Bradford, United Kingdom Bradford College Full timeAn exciting opportunity has arisen to join our well-established Student Services Department, in the Careers and Work Experience Team. The role of the **Senior Careers Advisor** is to provide outstanding support to students by delivering up-to-date and high-quality careers information, advice and guidance. The post holder will arrange and deliver individual...
-
Customer Services Advisor
2 weeks ago
Bradford, United Kingdom Anchor Full time**Job Title**: Payment Advice - Customer Service Advisor **Location**:Bradford **Salary**: £20,435.01 rising to £21,435.01 after successful completion of a 6 months’ probation **Contract Type**: Permanent **Hours**:37.5 **About Us** Anchor Group is the largest provider of specialist housing and care for people in later life in England, employing more...
-
Customer Services Advisor
2 weeks ago
Bradford, United Kingdom Anchor Trust Full time**Job Title**: Payment Advice - Customer Service Advisor **Location**: Bradford **Salary**: £20,435.01 rising to £21,435.01 after successful completion of a 6 months’ probation **Contract Type**: 12 months fixed term contract **Hours**: 37.5 **About Us** Anchor is the largest provider of specialist housing and care for people in later life in...
-
Customer Services Advisor
2 weeks ago
Bradford, United Kingdom Anchor Full time**Job Title**: Payment Advice - Customer Service Advisor **Location**:Bradford **Salary**:£20,435.01 rising to £21,435.01 (pro-rata) after successful completion of a 6 months’ probation **Contract Type**: 6 month fixed term contract **Hours**: 28 **About Us** Anchor Group is the largest provider of specialist housing and care for people in later...