Customer Services Advisor

2 days ago


Bradford, United Kingdom Anchor Full time

**Job Title**: Payment Advice - Customer Service Advisor
**Location**:Bradford
**Salary**: £20,435.01 rising to £21,435.01 after successful completion of a 6 months’ probation
**Contract Type**: Permanent
**Hours**:37.5

**About Us**

Anchor Group is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.
At Anchor Group we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

**About the role**:
Anchor Customer Centre provides sector leading customer service and provides opportunities and choice in where and how people live. Our Customer Services team is split into different areas all of which are as equally important as each other.

Working within the Payment Advice team, you will be responsible for dealing with all resident arrears and credit balances. This includes current and former residents across all tenure types. Our aim is to reduce our total arrears whilst establishing behavioural trends in an attempt to prevent financial hardship and support residents with debt.

Some of your key responsibilities will include:

- Effective arrears management using our internal policy and procedures
- Inbound and outbound call handling (establishing consistent payment methods, agree payment arrangements to suit business and resident, take payments)
- Assisting operational colleagues (agreeing next steps, utilising available technology to support residents face to face)
- Account and report analysis to maintain best practice

**About You**

Experience in arrears management or debt recovery is preferred but not essential as you will receive comprehensive training.

You will have:

- Effective and accurate communication skills both written and verbal
- Excellent attention to detail
- Flexibility, resilience and be able to adapt within an ever-changing environment
- Ability to build strong and effective relationships with stakeholders
- Genuine enthusiasm for providing a high standard of customer service
- Competent in multi-tasking, prioritising and forward planning with the ability to manage competing demands

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.

As one of England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
- Exclusive discounts on high-street shopping
- 20% off mobile phone contracts
- Cashback on dental and medical expenses
- Discounted Private Medical rates



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