Community Engagement Coordinator
7 months ago
**Are you the Community Engagement Coordinator we’re looking for?**
You’ll be instrumental in our ambition to reduce waste and increase participation in kerbside recycling in the Cheshire West area. You’ll provide recommendations on how we engage residents to motivate behaviour change.
With a commitment to driving improvement, a range of engagement tactics and behaviour change initiatives at your fingertips, your approach to this role will be to build strong and effective relationships, using data to inform your activities, whilst embedding our values and inspiring others.
It is an exciting time for you to join CWR, one where you will be able to thrive and make a difference. You will become the point of contact for residents, and other stakeholders, and play an important role in them improving recycling rates and reducing waste and its impact on the environment.
**Work with Us**
Joining our award-winning organisation means you become one of our own. With our support, you'll develop your skills in identifying and implementing continuous improvement opportunities aimed at enhancing our colleagues' expertise, increasing service quality, and driving savings.
We are a data driven, Council owned organisation, providing trusted services to the community in a safe, responsible, and innovative way. Our cooperative principles embrace a collaborative, socially driven approach to minimising the impact of waste upon our environment. We’re ready to take this commitment to the next level and further support the Council to provide excellent services whilst meeting environmental commitments.
**Job Purpose**
Reporting to the Improvement and Engagement Lead, you will provide support and encouragement to service users to increase participation in the Council’s recycling and waste collection services.
You will have the responsibility for reducing waste related issues within communities through proactive engagement activities and the delivery of behaviour change initiatives.
**Principal Accountabilities**
- Work with communities to promote recycling and act as a contact point for residents, landlords, councillors and community groups to resolve waste related issues in their neighbourhoods
- Develop and use a range of outreach engagement activities, such as door knocking, roadshows and school visits, to promote waste reduction and pro-recycling behaviours
- Build strong and effective relationships with CWR comms and operational teams as well as a range of council colleagues to ensure consistent, branded messaging in line with joint ambitions and strategies
- Interpret performance data to develop targeted engagement campaigns and activities to reduce contaminated recycling and improve material quality
- Maintain accurate records on customer interactions in the relevant systems. Gathering data and information to support performance reporting and any enforcement action that may be necessary
- Contribute to a strong customer focus within the team and a culture of continuous improvement
- Undertake training as required to develop knowledge and skills to effectively engage residents over waste reduction behaviour change initiatives
- Work within Cheshire West Recycling’s values and ensure that all decisions are always taken in line with these, including ensuring value for money and the best outcome for stakeholders
**Person Specifications**
**Qualifications**
- GCSE or equivalent standard in maths and English (essential)
**Experience**
- Extensive experience of community engagement with proven positive results
- In depth understanding and experience of using external and internal communication techniques, practices and current thinking
- Translating legislation and policy requirements into messages that can be easily understood by service users
- Multi-agency working and collaboration on projects
**Skills and aptitudes**
- Self-motivated with the ability to work on own initiative and a desire to create solutions
- Strong planning and project management skills
- Ability to make sound judgments on the information available
- Strong IT skills including Microsoft office software Outlook, Word, Excel, Power Point, Canva, Teams and Zoom
- Confident in dealing with internal and external stakeholders with an ability to build good relationships and influence effectively
- Ability to collaborate effectively, accessing and utilising information from a variety of sources
**Personal qualities**
- Highly organised and efficient with good planning skills
- Innovative and dynamic with excellent creative skills
- Adopts a flexible approach to the requirements of the job
- Enthusiasm and willingness to learn and use initiative
- A passion for environmental issues and good understanding of the impacts of climate change
**Other requirements**
- Be available to work outside normal office hours in accordance with business need (essential)
- Ability to work outside and on foot (essential)
- A full UK driving licence (essential)
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