3rd Line IT Support Engineer

5 days ago

Exeter, United Kingdom Solve Recruitment Limited Full time

Our Client are a Successful IT Company, based in Portsmouth, Hampshire.

They have a buzzy and friendly team, who are dedicated brand ambassadors to the Companies Clients, and who pride themselves on providing a first class service, while having fun at work.

As a small to medium company, there is a real family feel here, where you’ll join a business that cares about you as a person - you won’t be just a number.

With their expanding Client based across the South of England, we now have an opportunity for a Senior 2nd Line looking for a step up, or an existing 3rd Line IT engineer, to look after the Clients from Bristol to Exeter.

You'll be supported from the office by a fabulous leadership team, a Senior 3rd Line Engineer and the 1st and 2nd Line Helpdesk Team who work hard to support and maintain clients’ IT systems and provide efficient desktop support to all business users. Theteam is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

**Here are the details of your Remote Role**:

- Based from home, you will conduct a fortnightly site Visit to Clients between Bristol & Exeter.
- Your Mileage / travel will be covered by the Company.
- You will be required at the office in Portsmouth for the Quarterly meetings, of which your travel and an overnight stay in a hotel if required will be paid for you.

**Here is a little about your role and responsibilities**:
Working from home, you'll be supporting the Company's Clients in a 3rd Line capacity with regular on site visits.
- Identify issues and pro-actively offer solutions to improve performance.
- Ensuring calls are answered in a timely manner, calls logged accurately and promptly, that all information held is correct
- Prioritise daily tasks and raise any concerns with the Head of Operations & Projects.
- Review and address any client complaints, rectify issues and liaise with Head of IT Operations & Projects to provide effective solutions.
- Review prioritising of incidents and requests and mentoring of team to ensure consistency.

**Position Requirements**

**Essential Skills**:

- Demonstrate progressive experience within a fast paced technical support team.
- Be used to providing on site and in person support to clients.
- Understand and be comfortable with the pace of a busy MSP.
- Proven track record of developing and providing Service Level Agreements and Helpdesk deliverables.
- Solid relationship management and performance management skills.
- Ability to motivate and direct more junior staff members.
- Strong understanding of the organisation’s goals and objectives.
- Exceptional written and verbal communication skills.
- Strong documentation skills
- Solid technical background with an ability to give instructions to a non-technical audience
- Troubleshooting skills
- Extensive technical knowledge of Teams Voice
- Knowledge of MS Active Directory architecture & GPO
- Extensive technical knowledge of Teams Voice
- Administrating AZURE Backup/ other backup systems
- Microsoft Windows Server / Hyper V (current and supported versions)
- Network (TCP/ DCHP/ DNS / VPN / Routers / Switches)
- MS 365 (current and supported versions)
- A Microsoft certification such as an MCSE or MCITP
- Relevant 2nd line / 3rd line / Helpdesk support experience
- Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
- O365
- SharePoint setup and administration
- O365 E-Mail permissions, calendar sharing, and delegation)
- A Microsoft certification such as MCP or MCTS

**Now, let’s take a look at the benefits of joining this lovely Tech Company**:

- Remote working from home - fully set up from a Tech Perspetive
- Huge Bonus Scheme, where 10% of the Companies Projects Profits are split between the team twice a year So, you’ll be able to treat yourself to a little something special
- A lovely office, in a fabulous location with Free Parking (for when you pop to the office occasionally)
- Death in Service - should the unthinkable happen, your family will be taken care of.
- You’ll get to work with a team who will become more than colleagues. They’re Family.

  • 3rd Line Support Engineer

    20 hours ago

    Exeter, United Kingdom Verum Recruitment Full time

    Are you a 3rd Line Support Engineer with an understanding of ITIL? Seeking a new and rewarding opportunity a with a business that offer career progression and will allow you to drive change? If so read on. My client is a national Solutions provider. They are seeking a 3rd Line Support Engineer to join their Exeter based team. As a 3rd Line Support Engineer...

  • Tech Support

    7 days ago

    Exeter, United Kingdom Cathedral Appointments Ltd Full time

    **Up to £46k DOE | Remote Working | Ambitious MSP** Do you have Microsoft certification/s? Are you a technical leader, using your initiative to think outside of the box to answer queries? If so, our client, a world-class IT services company is seeking a 3rd Line Technical Support Engineer to join their dynamicteam. **Tech Support - 3rd Line...

  • 3rd Line Engineer

    5 days ago

    Exeter, United Kingdom Solve Recruitment Limited Full time

    We are a Successful IT Company, based in Portsmouth, Hampshire. We have a buzzy and friendly team, who are dedicated brand ambassadors to the Westlake Clients, and who pride themselves on providing a first-class service, while having fun at work. As a small to medium company, there is a real family feel here, where you’ll join a business that cares about...

  • IT Support Engineer 1st

    5 days ago

    Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    £30'000-£35'000 + Progression + Pension + Holidays + Training + Company bonus Exeter - Hybrid (2-3 days in the office) Are you an IT support engineer looking to join a growing technology company offering fantastic technical exposure to a modern IT infrastructure whilst in a friendly, flexible and stable culture! Here is the perfect opportunity to fine tune...

  • 2nd Line Support Engineer

    3 weeks ago

    Exeter, United Kingdom Experis Full time

    2nd Line Support Engineer - ExeterAn exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter.In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required:Windows Desktop including...

  • Infrastructure Engineer

    5 days ago

    Exeter, United Kingdom Required IT Full time

    **Infrastructure Engineer - 45-50k - Exeter** - Provide 3rd line support of core systems, as well as helping the support team develop skills themselves. - Perform root cause analysis of 3rd line support issues. - Monitor and maintain IT infrastructure to identify and resolve any performance-related issues. - Good experience of VMware VSphere, O365...

  • 2nd Line Support Engineer

    4 weeks ago

    Exeter, United Kingdom Experis Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • 2nd Line Support Engineer

    4 weeks ago

    Exeter, United Kingdom CV-Library Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • 2nd Line Support Engineer

    6 days ago

    Exeter, United Kingdom Experis Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • 2Nd Line Support Engineer

    4 weeks ago

    Exeter, United Kingdom Experis Uk Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter.In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • 1st Line Support

    5 days ago

    Exeter, United Kingdom Reed Full time

    My Exeter based client is currently recruiting for a Shift 1st Line Support Engineer to be based out of their Exeter office on an interim basis. Your role will be to provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact. Role: First Line Support Engineer Location: Exeter - Remote working available Rate:...

  • 1st Line Support

    3 days ago

    Exeter, United Kingdom Reed Full time

    Our Exeter based client is currently recruiting for a Shift First Line Support Engineer to join the Team on a permanent basis. Your main role will be to provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact. **Role: Shift 1st Line Support (no night shift)** **Location: Exeter** **Salary: £25,100 (this...

  • 3rd Line

    3 days ago

    Exeter, United Kingdom Indie Recruitment Limited Full time

    Our client is an award winning, Exeter based technology and IT service business that supports hundreds of organisations and thousands of people. They are fast growing, have an excellent reputation and have a fantastic client and colleague retention rate. Based out of their city centre HQ in Exeter and operating a modern, hybrid workplace, an opportunity has...

  • Experis Uk | 2Nd Line Support Engineer

    4 weeks ago

    Exeter, United Kingdom Experis Uk Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter.In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • Sc Security Cleared 3rd Line Windows Server Expert

    5 days ago

    Exeter, United Kingdom NXGEN Full time

    NxGen Recruit are currently recruiting for a SC Security Cleared 3rd Line Windows Server Expert for a Government based organisation on an initial 7 month contract. Although this role is based from the Exeter office the majority of the role can be completed remotely. The main purpose of this role is to be part of the internal infrastructure team responsible...

  • 2nd Line Support Engineer

    3 days ago

    Exeter, United Kingdom Your Prime Recruitment Full time

    **2nd Line Support Engineer** **Package**:£22,000 - £28,000 + Benefits **Office**:Head office based in Exeter **Hours**:Mon - Friday, 8:30am - 5:30pm - Do you have experience supporting cloud-based environments? - Do you have experience working in a service desk environment? - Do you want to work for a growing business? **2nd Line Support Engineer -...

  • 2nd Line Support Engineer

    3 weeks ago

    Exeter, United Kingdom Experis UK Full time

    2nd Line Support Engineer - ExeterAn exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter.In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required:Windows Desktop including...

  • 2nd Line Support Engineer

    3 weeks ago

    Exeter, United Kingdom Experis UK Full time

    2nd Line Support Engineer - ExeterAn exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter.In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required:Windows Desktop including...

  • 2nd Line Support Engineer

    3 weeks ago

    Exeter, United Kingdom Experis UK Full time

    2nd Line Support Engineer - Exeter An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Devon based clients who are expanding their team based out of an office in Exeter. In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop...

  • Systems Engineer

    3 days ago

    Exeter, United Kingdom Cathedral Appointments Ltd Full time

    **Holiday buy/sell | Discretionary bonus | Private medical insurance | Life assurance** Exciting opportunity for an experienced Systems Engineer to join our client, a professional services business based in Exeter. This is predominantly an office-based role with some remote working available. - **Responsibilities of a Systems Engineer**:_ - Provide hardware...