2nd Line Support Engineer

2 days ago


Exeter, United Kingdom Your Prime Recruitment Full time

**2nd Line Support Engineer**

**Package**:£22,000 - £28,000 + Benefits

**Office**:Head office based in Exeter

**Hours**:Mon - Friday, 8:30am - 5:30pm
- Do you have experience supporting cloud-based environments?
- Do you have experience working in a service desk environment?
- Do you want to work for a growing business?

**2nd Line Support Engineer - Job Accountabilities**
- Completing Software updates
- Communicating with clients to resolve issues via the helpdesk, telephone and remote dial-in
- Working as part of a busy helpdesk team to promote a first-time fix attitude

**2nd Line Support Engineer - Experience Needed**
- Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)
- Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)
- Maintaining system documentation to a high standard

**Hours of Work**:

- Monday to Friday, 8.30am to 5.30pm (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis). An early shift is 6.30am - 3.30pm from the office and a late shift is 2.00pm - 11.00pm.

**Company Benefits**:

- 22 days holiday plus an additional 2 days per year worked, to a maximum of 28
- Summer & Christmas Events.
- Working in modern offices on the outskirts of Exeter.
- Great team culture and environment
- Employee Assistance Programme



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