1st Line Support

4 days ago


Exeter, United Kingdom Reed Full time

Our Exeter based client is currently recruiting for a Shift First Line Support Engineer to join the Team on a permanent basis. Your main role will be to provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact.

**Role: Shift 1st Line Support (no night shift)**
**Location: Exeter**
**Salary: £25,100 (this includes shift allowance)**
**Start: ASAP**

**Key accountabilities**:

- To provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact
- To answer incoming calls and accurately record details of fault / request on RMS service desk.
- Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed.
- Assign unresolved incidents to the correct internal support team or invoke 3rd party support (potentially some 60+ organisations) and monitor the progress of those incidents
- Communicate status updates to users and carrying out quality checks of the Documented Incident

**Core competencies, knowledge, and experience**:

- ITIL foundation accredited (preferred not essential)
- Windows OS
- Strong communicator
- Time management
- Mobile Data


  • 1st Line Support

    4 days ago


    Exeter, United Kingdom Hays Specialist Recruitment Limited Full time

    1st Line Support, NHS Client **Your new company **A local NHS client based in Exeter **Your new role** 1st Line Support technician in a team of helpdesk engineers. **What you'll need to succeed** **What you'll get in return **A rewarding role within a notable public sector organisation. **What you need to do now** If this job isn't quite right for you but...

  • 1st Line Support

    6 days ago


    Exeter, United Kingdom Reed Full time

    My Exeter based client is currently recruiting for a Shift 1st Line Support Engineer to be based out of their Exeter office on an interim basis. Your role will be to provide technical First Line Support and resolve incoming IT Support requests calls upon the first contact. Role: First Line Support Engineer Location: Exeter - Remote working available Rate:...

  • 1st Line Support

    4 weeks ago


    Exeter, United Kingdom Clearline Recruitment Ltd Full time

    Are you ready to join an award-winning organisation that values your individuality and supports your growth? With our client, one of the biggest technology providers in the UK, you're not just part of a team-you're part of a business that thrives on fresh ideas, bold thinking, and the unique talents of its people. They are serious about what they...

  • 1st Line Support

    4 weeks ago


    Exeter, United Kingdom CV-Library Full time

    Are you ready to join an award-winning organisation that values your individuality and supports your growth? With our client, one of the biggest technology providers in the UK, you're not just part of a team-you're part of a business that thrives on fresh ideas, bold thinking, and the unique talents of its people. They are serious about what they...

  • 1st Line Support

    7 days ago


    Exeter, United Kingdom Clearline Recruitment Ltd Full time

    Are you ready to join an award-winning organisation that values your individuality and supports your growth? With our client, one of the biggest technology providers in the UK, you're not just part of a team-you're part of a business that thrives on fresh ideas, bold thinking, and the unique talents of its people. They are serious about what they...

  • 1St Line Support

    3 weeks ago


    Exeter, United Kingdom Clearline Recruitment Ltd Full time

    Are you ready to join an award-winning organisation that values your individuality and supports your growth?With our client, one of the biggest technology providers in the UK, you're not just part of a team-you're part of a business that thrives on fresh ideas, bold thinking, and the unique talents of its people.They are serious about what they do, but know...


  • Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    £30'000-£35'000 + Progression + Pension + Holidays + Training + Company bonus Exeter - Hybrid (2-3 days in the office) Are you an IT support engineer looking to join a growing technology company offering fantastic technical exposure to a modern IT infrastructure whilst in a friendly, flexible and stable culture! Here is the perfect opportunity to fine tune...

  • 1St Line Support

    3 weeks ago


    Exeter, United Kingdom Clearline Recruitment Ltd Full time

    Are you ready to join an award-winning organisation that values your individuality and supports your growth?With our client, one of the biggest technology providers in the UK, you're not just part of a team-you're part of a business that thrives on fresh ideas, bold thinking, and the unique talents of its people.They are serious about what they do, but know...

  • 1st Line Support

    6 days ago


    Exeter, United Kingdom Your Prime Recruitment Full time

    **1 st Line Support Analyst** **Package**:£19,000 - £22,000 + Benefits **Office**: Head office based in Exeter **Hours**: Mon - Friday, 8:30am - 5:30pm - Do you have experience supporting cloud-based environments? - Do you have experience working in a service desk environment? - Do you want to work for a growing business? **1 st Line IT Support - Job...

  • 1St Line Support

    2 weeks ago


    Exeter, United Kingdom Hays Full time

    As an IT Service Desk Analyst, you will be the first point of contact for all IT-related incidents and requests. Your primary responsibilities will include managing, evaluating, and resolving 1st line IT requests and faults, ensuring they are addressed to agreed standards and SLAs. You will communicate with IT users, interpret technical resolutions, and...


  • Exeter, United Kingdom Focus Group Full time

    Job Title - Technical Support Advisor 1st Line – Data Centre Reports to - Service Desk Manager Department - Operations Salary - Up to £25,000 Location - Exeter Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000...


  • Exeter, United Kingdom Solve Recruitment Limited Full time

    Our Client are a Successful IT Company, based in Portsmouth, Hampshire. They have a buzzy and friendly team, who are dedicated brand ambassadors to the Companies Clients, and who pride themselves on providing a first class service, while having fun at work. As a small to medium company, there is a real family feel here, where you’ll join a business that...


  • Exeter, Devon, United Kingdom Cathedral Appointments | South West Recruitment Full time

    Job SummaryWe are looking for a First Line Resolution Advisor to join our team in Exeter. The successful candidate will provide technical support to customers across UK & Europe.Responsibilities:Provide 1st line support across multiple sites and usersResolve all service and user requests end to endEnsure all issues are resolved to the customer's...


  • Exeter, Devon, United Kingdom Focus Group Full time

    We are seeking a highly motivated and experienced Technical Support Adviser 2nd Line IT to join our team in Exeter. In this key role, you will be responsible for managing escalated cases, troubleshooting complex technical issues, and driving process improvements. If you have a passion for delivering exceptional customer experiences and a knack for solving...


  • Exeter, Devon, United Kingdom Focus Group Full time

    Fo cus Group is a leading independent provider of essential business technology. We deliver digital workplace solutions to over 30,000 customers across the UK.Our company values transparency and...


  • Exeter, Devon, United Kingdom Cathedral Appointments | South West Recruitment Full time

    About the RoleWe are seeking a Technical Support Specialist to join our team based in Exeter. The successful candidate will work in a supportive Technical Support environment.Key Responsibilities:Provide 1st line support across multiple sites and users across UK & EuropeResolve all service and user requests end to endEnsure all issues are resolved to the...


  • Exeter, United Kingdom Apache Associates Full time

    Our client who is a major UK charity is looking for a Service Support Engineer, this is an exciting role within a fantastic team. You will be supporting remotely and on sites. You will need to be extremely good at paying attention to detail and planningyour own diary. The Service Support Engineer would offer 1st and 2nd line support for all technology...


  • Exeter, Devon, United Kingdom Cathedral Appointments Ltd Full time

    Cathedral Appointments Ltd is seeking a Tech Support Specialist to join their operation in Exeter.Key Responsibilities:Provide 1st line technical support across multiple sites and users in the UK and EuropeResolve service and user requests end-to-end, ensuring customer satisfaction and expectationMaintain and build strong relationships with customersThe...

  • 2nd Line Support

    4 hours ago


    Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    **2nd Line Support Engineer** **Exeter** **Up to £34,000 + Good Holidays + Bonus + Pension + Sharesave Scheme + Health Benefits + Company Discounts + Training and Development + Financial Support Services + Great Company Culture** This is a great opportunity for an IT Support Engineer to join and incredibly exciting and vibrant company where you can progress...


  • Exeter, Devon, United Kingdom Cathedral Appointments | South West Recruitment Full time £24,380

    Job DescriptionWe are seeking a Technical Support Specialist to join our team based in Exeter. The successful candidate will work in a supportive Technical Support environment.Key Responsibilities:Provide 1st line support across multiple sites and users across UK & EuropeResolve all service and user requests end to endMaintain and build customer...