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Customer Services Officer

3 months ago

Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference
- REQ3728

Date posted
- 09/02/2024

Application closing date
- 08/03/2024

Location
- Haymarket Bus Station

Salary
- £23,500- £23,893 Per Year

Package
- Total benefit value (includes pension contribution and full holiday entitlement): £32,578

Contractual hours
- 37

Basis
- Full time

Job category/type
- Customer Services

Attachments

Job Specification.pdf

**Customer Services Officer**:
Job description

Full-time / 37 Hours Per Week / Permanent

Do you have strong customer service skills and thrive in a pressure-driven environment?

Both the Haymarket and St Margaret’s bus stations are busy environments with over 1700 buses departing every day, nearly 100,000 passengers a week passing through and the Customer Services Officers directly helping over 3000 people a week.

This is a fantastic opportunity for a Customer Service Officer to join our team. Reporting to the Bus Station Manager and Senior Customer Service Officer, you’ll be a valued member of the team working on the bus stations and alongside the cleaning team. Your primary duty is to ensure the safety of all using the station as well as provide impartial travel advice to the public, take complaints and deal with any incidents either as a first aider, defusing situations or calling emergency services. Whilst every day is the same, every day is also different.

Based at Haymarket Bus Station, you’ll be required to work across both sites, on a rota basis between the hours of 7am and 10:30pm, 7 days a week.

**What you’ll be doing**

You’ll ensure the bus station is running efficiently and safely by completing daily health and safety checks, and service information is readily available and up to date. You’ll deal with people professionally to increase patronage and the passenger experience. At times, you’ll deal with first aid instances such as hypothermia in the winter, vehicle accidents, anti-social behaviour around drug and alcohol abuse, as well as homelessness. You’ll manage a huge range of varied tasks such as lost property, replacing timetables and dealing with service cancelations. You’ll work in some difficult situations, and on occasion as the only senior officer on site, you’ll be required to make appropriate decisions. As a trained first aider and a fire marshal, you’ll complete fire alarm and emergency light testing.

**What you’ll need**

**What we can offer you**

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

**Join us**

**What we can offer you**

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

**Join us**

**Interview/Assessments will take place on Tuesday 19th, Wednesday 20th and Thursday 21st March 2024.