Travel Support Coordinator

1 week ago


Beaconsfield, United Kingdom Experience Education Full time

Are you looking to join a fantastic & friendly team, in a company that is making a difference?

**We are World Challenge**

30+ YEARS EXPERIENCE

44+ COUNTRIES VISITED

12,000+ SCHOOL TRIPS

150,000+ STUDENTS TRAVELLED
- And we believe that experiential travel is one of the most empowering, life-altering forms of learning possible.

We are committed to developing tomorrow’s leaders through experiential and sustainable school travel. We are seeking a Travel Support Coordinator to join us in that mission.

**What makes us different**

We work with schools across the UK, Australia and New Zealand to create transformational educational travel experiences that take the very best care of people and the planet. We have the world’s largest network of community partnerships of any other student travel organisation, and are committed to gaining the highest possible educational outcomes for our student travellers.

**Our values matter**

We connect with ambitious and curious people who join us because they believe in what we do and how we do it. We speak up and out loud on things that matter to the world, from ending orphanage tourism and promoting animal welfare, to setting an example in carbon offsetting and travelling sustainably.

**Overview of the role**

Our Travel Support Coordinators are part of our Global Support Team, providing a seamless level of customer support from the point a participant signs up, to their return home at the end of the trip. This is a varied role which includes ensuring customer questions are answered and that they are suitably prepared for their trip, as well as providing fast-paced problem solving whilst the teams are in destination.

**What you will be doing**
- Collaborating with other members of the team to ensure all participant administration (including medical information, passport, and payments) is up to date, correct and approved before departure
- Providing customer support for teams when they’re on trips by triaging, managing and recording incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy and participate in their trip. As part of a team and bigger network you could be dealing with a wide range of situations, such as lost passports, ill participants, logístical issues, analysing and acting on live feedback, impact of adverse weather, and more
- Liaising with the Logistics department to ensure that all teams have suitable communication devices and that these are activated appropriately for use on the trip
- Acting as a point of contact for customer feedback and responding and resolving any issues where possible
- Discussing any issues or concerns about individuals or teams with the School Account Managers (SAMs), teachers, parents and guardians and internal departments to ensure we deliver the best possible service
- Providing customers with support & training for our online learning management system, where required
- Driving forward new and existing initiatives and developments to workflow to ensure the continued success of the team
- Providing adhoc support to other operations teams at times where a customer support background may be advantageous e.g. engagement calls to World Challenge Trip Leaders

**What we are looking for**

You will be supported with training which will include operating procedures, physical and mental first aid, and safeguarding. Previous experience of working with customers is preferable, and to be a successful member of the team you should also:

- Have great organisation skills with the ability to prioritise tasks effectively
- Have excellent communication skills, both verbal and written, with a friendly and professional manner
- Have the confidence and initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service
- Have the drive and motivation to constantly ask if there is a better way and to initiate and manage change if there is
- Have a passion for travel and student development
- Be able to commit to a rota shift system for the times of year where teams are on trips (typically June-August and occasional weeks across October-December)

**Benefits include**
- Competitive basic salary
- Full training and team support
- The opportunity for career progression
- Flexible hybrid working option (3 days in the office, 2 from home)
- 25 days annual leave (+8 bank holidays), increasing through length of service and with the option to buy extra through salary sacrifice
- Enhanced Pension scheme
- Various employee benefits, discounts and offers - including discounted travel across all of the Travelopia brands
- Be a part of an engaged, social, and enjoyable working environment



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