CRM Campaign Executive

3 weeks ago

London, United Kingdom Currys Full time

**DESCRIPTION**:
London (Hybrid Working)
12 month FTC
Full Time

Grade 3

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins. As a Campaign Executive, your main duties will include, supporting the development and delivery of customer loyalty communications and to support the development and implementation of hyper-targeted communication programmes, including supplier funded partnerships and promotional reward providers, to customers at whatever stage they are in their technology lifecycle.

**Key Role Responsibilities**
- Manage the scheduling, testing and deployment of all customer campaigns ensuring tracking codes are applied correctly to facilitate accurate performance monitoring
- Track the weekly performance of campaign KPIs against the team targets and communicate the results to the CRM Manager, wider CRM team and key internal stakeholders
- Develop base analysis and present to internal Trading teams to help shape appropriate propositions that are relevant to the target audience
- Develop and maintain a content plan that is aligned to customer needs states, utilising existing content and working with the internal studio and content teams to develop new content as required
- Keep a campaign cost tracker to effectively monitor performance and ROI
- Maintain a communication schedule, together with a library of samples and an overview of each campaign
- Managing longer-term projects outside of weekly BAU deployment, aimed at increasing CRM retention rates

**Key Skills, Qualifications & Experience**
- Marketing or business qualification
- Meticulous attention to detail
- Ability to manage multiple projects in parallel
- Experience in working with external agencies and suppliers
- Proficient with Excel and other MS packages
- Numerate and analytical with the ability to produce reports and derive valuable insight

**We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including**:

- Competitive pension scheme
- Access to discretionary company bonus scheme
- Life Assurance
- Staff discounts and offers
- Employee assistance programme
- Cycle to work scheme
- Hybrid working; arrangements will depend on your role and business requirements. You could be working from our primary Currys Campus at Waterloo (WeWork), meeting & collaborating at Currys regional workspaces or working from home

**Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.**

**#LI-Hybrid

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