Customer Experience Specialist

1 month ago


Burgess Hill, United Kingdom CK GROUP Full time

CK Group are recruiting for a Customer Experience Specialist to join a diagnostics company at their site in Goddards Green near Burgess Hill, West Sussex on a contract basis for 12 months. This role includes hybrid working.
**Daily Rate**:
£204.06 - £255.07 Ltd/UMB or
£153.85 - £192.31 PAYE basic.
**Customer Experience Specialist Role**:

- Support in designing, developing and piloting rollouts of solutions that contribute to an improved customer experience
- Establish close collaborations with the key stakeholders (affiliates) for the project implementation of journey-centric capabilities
- Work closely with affiliates to design new experiences and implement them.
- Identify opportunities of helping our affiliates working in a journey-centric approach and implement our journey centric capabilities

**Your Background**:

- Educated in innovation management, business administration by higher education or by experience
- Experience in CX (Customer Experience) management and journey mapping
- Experience in CX management solutions/ technologies
- Prior work experience in life sciences, consulting or large companies would be an asset
- Ability to structure and deliver presentations

**Company**:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communitieswithin the UK.
**Location**:
This Customer Experience Specialist role will be based at our clients site in Burgess Hill, West Sussex.
**Apply**:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 55133 in all correspondence.



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