Customer Support Specialist, Jr

4 weeks ago

Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Support SPecialist Junior**

**Company: BDSI**

**Job ID: 97993**

**Location**:Burgess Hill, UK

**Employer will not sponsor applicants for employment visa status.**

**Position Summary**:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.

**Essential Job Duties and Responsibilities**:

- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in the ERP system to potentially resolve order issues.
- Revises and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors/expedites orders with high complexity and urgency.
- Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
- Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.

**Basic Qualifications (Required Skills and Experience)**
- 2-4 years of related work experience (preferred)
- Experience in Program Management and/or Customer Support
- Experience in Warehouse environment
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment
- Ability effectively multi-task
- Ability to manage multiple and competing priorities
- Ability to enter large volume of orders in the system

**Preferred Qualifications (Desired Skills/Experience)**:

- **Education**: High School Diploma or Related Field of Study, Associate degree - Business Management

**Job Type: Full-Time**

**Job Code: GCB5IJ**

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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