Customer Support Specialist, Supervisor

2 weeks ago

Burgess Hill, United Kingdom Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Support Specialist Supervisor**

**Company: BDSI**

**Job ID: 97994**

**Location: Burgess Hill, UK**

**Employer will not sponsor applicants for employment visa status.**

**Position Summary**:
Primary accountability for managing the team, customer requirement prioritization, customer program and customer experience for assigned program

**Essential Job Duties and Responsibilities**:

- Responsible for managing the team to achieve and exceed their combined unit objective targets as prescribed by Boeing Distribution Services Inc.
- Works with Human Resources in supervising staff in all phases of their jobs including recruitment, training, evaluations, disciplinary actions and terminations
- Conducts team meetings on an as needed basis. Informs team of latest policies, techniques, equipment and technology.
- Prepares and forwards various customer account reports to P&E leadership
- Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection. Demonstrates and ensures compliance with exceptional customer service
- Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs. Collaborates with Purchasing on the inventory purchases to support major customers
- Performs other duties as requested, directed or assigned.

**Basic Qualifications (Required Skills and Experience)**:

- 6-8 years of related work experience
- 1-3 years of supervisory experience
- Previous experience in the aerospace industry/fasteners, preferred

**Preferred Qualifications (Desired Skills and Experience)**:
**Education**:Bachelor’s Degree - Business Administration or Engineering or Related Field of Study (Master’s Degree preferred)

**Job Type: Full Time**

**Employee Referral Program**:
This job is open for Employee Referral incentive.

Amount = 500 GBP

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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