Head of IT Transitional Services

5 months ago

Salford Quays, United Kingdom TalkTalk Full time

The Head of IT Transitional Services and Governance will serve as the primary liaison between IT TT Consumer and Platform Tech & Security]. They will be accountable for governing and reporting against the delivery and in-life running of the service (as per the TSA) and effective planning and management of the service during the closure of the TSA agreement migration activities.

You will be accountable for the management and delivery of the agreed exit criteria of the TSA working with partner and interal/external stakeholders.

You will supervise staff and projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback. You will establish and maintain relationships and serve as the point of contact and liaison for customers.

The role expectations are defined by the following:
Service Definition- You will be accountable for defining and documenting TSA Service Requirements including Service Levels, Service Reporting, the Governance and Engagement Model.- You will be responsible for working closely with the project team and raising risks. You will manage risks to mitigation, resolution or acceptance. You will work with the Commercial team to define appropriate measures to provide contractual cover.- You will engage with senior management and gather senior leadership sign off for TSA service model.- You will agree the budgets and financial governance required to run the account.- You will work with TSA drafting team to ensure the TSA reflects service to be provided. You will ensure that outstanding TalkTalk risks are mitigated by contractual cover. You will provide a holistic view to ensure all service elements are catered for.

In-Life Account Management- You will provide a single point of contact for internal and external account management. You will work proactively with the buyer and establish strong working relationships and a mutual trust. You will be accountable for the management and resolution of escalations from both external and internal stakeholders. You will be accountable for management of the budget and adherence thereof.- You will coordinate change requests to ensure timely quotes are created for the [partner] which meet both the needs of the [partner] and the requirements of TalkTalk.- You will be accountable for the effective governance and engagement model, including: Monthly Account reviews with [partner], Internal stakeholder and alignment to key decisions, Manage risks and Reporting deviations to P&L.- You will lead cross functional teams to ensure the performance levels adhere to the contractual obligations. You will be accountable for delivering monthly reporting on key performance measures to both the buyer and TalkTalk, ensuring Service Improvement activity and responsible for effective management of key initiatives to run the service within the commercial parameters.

TSA Service Exit / Transition Migration- You will continually proactively review and update reporting, governance and engagement models to reflect the current and future migration of TSA services.- Working closely with the Migration teams, you will align and where necessary provide guidance and support to assure the orderly migration and/or cessation of services in order to limit service impact. You will proactively provide recommendations to the TalkTalk leadership team in preparation for each migration / transition milestones Go / No Go decision.- You will provide guidance and advice to TalkTalk Commercial and Service teams ensure TalkTalk services are maintained and contracts are novated / updated / terminated in a timely manner.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

  • Head of Reward

    5 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Head of Reward - Care Services & Health Services** **Manchester or Leeds** **Hybrid working** **Permanent role** **Competitive salary & benefits package** **Full Time - 37.5 hours** **We make health happen.** The Head of Reward, will develop and execute the reward, benefits, and health & wellbeing strategies and activities that support the delivery...

  • Head of Marketing

    6 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Head of Marketing (FTC) - Health Clinics** **Manchester** **Flexible/Hybrid** **9-12 month Fixed Term Contract** **Competitive salary & benefits package** **Full time - 37.5 hours** **We make health happen.** The Head of Marketing is responsible for defining and delivering the brand and marketing strategies for Bupa Health Clinics in line with the...

  • Head of Change and Transformation Delivery

    6 months ago

    Salford Quays, United Kingdom Bupa Full time

    **Head of Change and Transformation Delivery** **Manchester, Staines, Leeds or London** **Flexible / Hybrid working options (e.g. up to 3 days WFH)** **Fixed Term Contract: 12-18 months** **£69.3k - £86.6k DOE and location + fantastic benefits +bonus** **37.5 hours per week** Here you’ll be welcomed. We champion diversity and we understand the...

  • Deputy Head of Admissions

    4 weeks ago

    Salford, United Kingdom University of Salford Full time

    About the Team Working closely with colleagues in Student and Academic Support, the Admissions Team is responsible for managing relations with applicants, and for providing expert support and advice for UK, EU and International applicants across UG, PG and other student categories (including part-time, modular, partnerships and distance-learning). The...

  • Technical Operations Manager

    6 days ago

    Salford, Salford, United Kingdom BBC Group and Public Services Full time

    Estimated salary: £65,000 - £80,000 per yearAbout the RoleThe BBC Group and Public Services seeks a skilled Technical Operations Manager - IT Service Design to join our team. As a Senior Service Design Manager, you will be responsible for applying good Service Design practice across the Technology & Media Operations group.You will mature the existing...

  • Deputy Head of Admissions Leadership Position

    4 weeks ago

    Salford, United Kingdom University of Salford Full time

    About the RoleThe University of Salford is seeking a highly skilled and experienced Deputy Head of Admissions to join its Central Admissions Team. This critical leadership position plays a strategic role in the service, requiring a strong background in higher education and excellent leadership skills.Key ResponsibilitiesDirect line management of a small team...

  • Assurance Change Lead

    5 months ago

    Salford Quays, United Kingdom TalkTalk Full time

    Who are TalkTalk? TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone. The role Talk Talk Business has significant growth ambitions and has a mission to be the B2B fibre provider of choice across ethernet, security, cloud and broadband services....

  • Head of Pastoral Studies

    5 months ago

    Salford, United Kingdom Salford City College Full time

    **Post**:Head of Pastoral Studies **Salary Grade**:Salary ranges from D1 - D3 of SCC Group Payscale. **Responsible to**:Head of College **Pastoral, Progress and Safeguarding at Eccles Sixth Form** **Responsible for**: **Centre** **Key Purpose** Responsible for the monitoring and accountability of achievement, retention, attendance and student...

  • Head of Product, Health Services

    6 months ago

    Salford, United Kingdom Bupa Global Full time

    Head of Product, Health Services **Job Description**: **Head of Product, Health Services** **Salford** **Hybrid working** **Permanent role** **Competitive salary & benefits package** **Full Time - 37. 5 hours** **We make health happen.** The Head of Product will lead the product management and development initiatives within the clinics business unit,...

  • Call Centre

    5 months ago

    Salford Quays, United Kingdom Bupa Global Full time

    Call Centre - Customer Service Advisor **Job Description**: **Customer Service Advisor - Contact Centre - Homeworking** **£24,200 basic salary** **Potential to increase up to £27,300 in 18 months, dependant on individual performance.** **Permanent - Full time 37. 5 hours per week** **Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am -...

  • Head of Procurement and Supply Chain

    1 day ago

    Salford, Salford, United Kingdom Shared Services Connected Ltd Full time

    We are looking for an exceptional Head of Procurement and Supply Chain to join our team at Shared Services Connected Ltd. As a senior leader, you will be responsible for developing and implementing a comprehensive strategy for the Health category, focusing on driving efficiency, consistency, and quality through transformational activities.To succeed in this...

  • Deputy Head of Admissions and Student Support

    1 month ago

    Salford, Salford, United Kingdom University of Salford Full time

    About the RoleThe Deputy Head of Admissions will lead the Admissions Team in managing relations with applicants and providing expert support and advice for UK, EU and International applicants across UG, PG and other student categories.Key Responsibilities:Manage enquiries and applications from prospective studentsProvide expert advice and support to...

  • Head Bartender

    4 weeks ago

    Salford, Greater Manchester, United Kingdom Gaucho Full time

    Gaucho are looking for an enthusiastic Head Bartender to join our Manchester Team! The idealHead Bartendercandidate will be an experienced and passionate Head Bartender, with extensive knowledge in cocktails and spirits. They will be able to deliver all drinks according to the companys specs, following the Cycle of Service. OurHead Bartendercandidate will...

  • Head Bartender

    3 weeks ago

    Salford, United Kingdom Gaucho Full time

    Gaucho are looking for an enthusiastic Head Bartender to join our Manchester Team! The idealHead Bartendercandidate will be an experienced and passionate Head Bartender, with extensive knowledge in cocktails and spirits. They will be able to deliver all drinks according to the companys specs, following the Cycle of Service. OurHead Bartendercandidate will...

  • Head Bartender

    4 weeks ago

    Salford, United Kingdom Gaucho Full time

    Gaucho are looking for an enthusiastic Head Bartender to join our Manchester Team! The idealHead Bartendercandidate will be an experienced and passionate Head Bartender, with extensive knowledge in cocktails and spirits. They will be able to deliver all drinks according to the companys specs, following the Cycle of Service. OurHead Bartendercandidate will...

  • Head Bartender

    4 weeks ago

    Salford, United Kingdom Gaucho Full time

    Gaucho are looking for an enthusiastic Head Bartender to join our Manchester Team! The idealHead Bartendercandidate will be an experienced and passionate Head Bartender, with extensive knowledge in cocktails and spirits.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.They will be able to deliver...

  • Deputy Head Housekeeper

    6 months ago

    Salford, United Kingdom CitySuites Full time

    CitySuites is seeking an enthusiastic Deputy Head Housekeeper with a passion for not only delivering the highest standards of cleanliness but also deliver the highest level of customer service. You will be responsible for working as a Deputy Head Housekeeper in the absence of the Head Housekeeper and as a Housekeeping Assistant when the Head Housekeeper is...

  • Head of Category

    3 months ago

    Salford, United Kingdom Shared Services Connected Ltd Full time

    Thrilled by an opportunity to deliver a highly professional and responsive client service approach, making a difference to everyone touched by the healthcare system? Do you have good knowledge of the procurement lifecycle together with a specialist understanding the opportunities and challenges? The Head of Category will be responsible for the strategic...

  • People Adviser

    6 months ago

    Salford Quays, United Kingdom TalkTalk Full time

    Job Title People Adviser Job Description Summary You’ll support people leaders and colleagues providing advice and support on people-related matters. You’ll develop and implement processes that drive improvements and increase the efficiency of our service creating a positive employee experience for our colleagues. Key Accountabilities: Sage People...

  • Commercial Business Partner

    5 months ago

    Salford Quays, United Kingdom TalkTalk Full time

    Commercial Business Partner As a Commercial Business Partner you will be the "face" of Technology and Security into defined technology/business units (including but not limited to Procurement, Finance, Service and Change). You will successfully establish and maintain strategic & operational alignment, ensuring that the IT Estate effectively delivers both...