End to End Key Account Coordinator Job

4 weeks ago


Stafford, United Kingdom Arkema Full time

**Compensation Data**:
£24,000 - £27,000

**Mission Details**:
**Job Description**:
Division : BUK [Bostik Adhesives Ltd]
Department : Supply Chain
JOB TITLE
End to End Key Account Coordinator [Bostik Adhesives Ltd]
SITUATION IN ORGANISATION
Reports to Customer Relationship Manager

JOB DIMENSIONS- Customer Order and Schedule Management.
- Customer Relationship Management [single point of contact for Key Account].
- KPI ownership and management.
- Sales & Operations planning input and participation. [Liaising with Production, Demand Planning and ASM’s using various order

trackers between departments]- Active participation in cost saving projects - working alongside other areas. [Freight, order consolidation]
- Verify, process and challenge chargebacks and fines on a weekly basis.
- Forecasting performance - tracking support [customer orders vs Forecast - given period].
- Transportation optimization support [ensure weekly shipments are optimized to optimal level]

ACTIVITIES- End to End Key Account Coordination
- Implement and follow up global processes across EMEA.
- Coordinate activities and ensure optimal service levels versus cost to serve within scope of the role.
- Managing the order book against stock availability daily, liaising with production in case of date changes
- Achieve KPIs related to the role [OTS, OTC: Order Book and Cost Management related]. Ensure full Root Cause analysis is

performed if KPIs not achieved and propose actions to mitigate issues.- Implement and follow up action plan defined by Supply Chain Director or Corporate for continuous improvement within

perimeter.- Contribute to budget achievement at EMEA level.
- Support cost optimization across EMEA.
- Support actively Cost Savings Projects in the EMEA region.
- Review the current work processes in EMEA, in conjunction with Corporate Functions and Supply Chain Director, in order to

increase service levels, optimize costs and inventory.- Define and suggest needs and also implement tools and policies (PowerBI, SAP).
- Work with Supply Chain Logistics, Demand Planning and Supply Planning, to assess current customer ordering patterns and

propose improvements.- Liaising with the Freight Forwarder to ensure containers and vessels are secured
- ensuring that OTS is adhered to
- Keeping track of Credit Blocked orders to prevent failure of OTS
- Business
- Support the business in providing optimized service levels alongside balancing demand, supply and inventory levels.
- Responsible for meeting business profitability targets within job perimeters.

Context and environment- Role covering a diverse and complex EMEA customer range and Supply Chain related activities.
- Working in matrix organization involving local, regional teams, and Bostik Teams.
- Cost Savings environment where continuous improvement is required.

ACCOUNTABILITIES- Customer service performance [OTS and OTC].
- Forecast performance [MAPE].
- L06 & L07 [Distribution and Warehousing costs].
- Budget

QUALIFICATIONS / EXPERIENCE REQUIRED- Multilingual superstar and speak at least 2-3 of these languages fluently [in addition to English]: German, French, Spanish and Italian

proficiently.- SAP ECC knowledge a plus
- GTS knowledge a plus
- Experience in Customer Service at European level
- Excel knowledge desired [further training will be provided]
- Continuous Improvement mindset
- Work and lead Cost Saving Projects
- Leadership
- Autonomy
- Continuously challenge status quo



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