Senior Desktop Support Analyst

2 weeks ago


London, United Kingdom Australasian Recruitment Company Full time

Senior Desktop Support Analyst

**Salary**: £150 - £180 per day
Senior Desktop Support Analyst Responsibilities:

- Take ownership of user problems and be proactive when dealing with user issues
- Cover the Tech Bar, providing face to face support for customers
- Be the escalation point for junior members of the team and into the 3rd line infrastructure team
- Working closely with the supervisory team to ensure the service levels meet and exceed business requirements
- Troubleshooting problems, analysing root cause and proposing multiple solutions
- Engage in 3rd party vendor communication where escalation is required
Senior Desktop Support Analyst Essentials:

- Strong experience within an IT Service Desk position
- Experienced in Windows 10 troubleshooting, and understanding of registry and group policies



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