Desktop Analyst

1 month ago

London, United Kingdom Huntress Full time

A Financial Services Company based in London is seeking a Desktop Analyst to join their team on a contract basis 12 months FTC. (Perm opportunity at the end if successful in role)

**Key Responsibilities**
- Monitor the progress of incidents & requests from raise to resolution and keeping users informed of the progress
- Timely fault diagnosis
- Supporting the video conferencing equipment and meeting room technology, in conjunction with 3rd Party Support partner and
- Unified Comms Engineer
- Raising and maintaining calls in the IT Service Management Tool where appropriate
- Triaging faults to appropriate third-party providers or other internal support teams
- Creating documentation for trending incidents and sharing knowledge with the Service Desk team
- Having a good knowledge of the importance of IT systems to the business, to ensure that incidents are prioritised and escalated according to the impact and severity of the loss of service to the business.
- Carrying out desk visits where there may be a physical problem
- Building laptops for new joiners & replacement devices
- Supporting the onboarding of new service and systems that transition from project to BAU
- Assisting project teams with work that may fall outside of BAU tasks
- Other Desktop Support related tasks

**Key Skills and Experience**
- Have excellent communication and interpersonal skills with management, team, peers and vendors
- Excellent resource management and planning skills
- Ability to provide on-site local support
- Experience of working in fast paced Desktop or similar environment
- Attention to detail
- Technically strong across a varied technology stack
- Excellent analytical and problem solving skills
- Excellent communication skills (both written and verbal)
- Service delivery focused
- Flexibility and reliability are essential
- Proven experience in meeting and exceeding targets
- Works well within both a team and individual environment

**Experience with supporting the following**:

- Windows 10
- M365 including Azure
- Microsoft Teams
- Active Directory
- Group Policy administration
- Mobile device support (iPhone and Android)
- Polycom Video Conferencing
- Networking (structured cabling, TCP/IP, WAN, VLAN's)
- PC/Laptop/VDI Image deployment

**Professional Qualifications and Education**
- ITIL Foundation (desirable)
- Relevant ITIL Intermediate qualifications (desirable)
- Our Values and Behaviours

**Personal**
- We take time to listen to & understand people's individual needs
- We treat everyone fairly & with respect
- We are honest & genuine

**Partnership**
- We build lasting, mutually beneficial relationships
- We value everyone's contribution
- We partner across the full breadth of our expertise to create shared
- value

**Performance**
- We are ambitious for our clients and act with their interests in mind
- We keep our promises & deliver excellence at pace
- We lead the way and embrace new ways of working

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

  • Desktop Support Analyst

    1 week ago

    London, United Kingdom Reed Full time

    Desktop Support Analyst / 2nd Line Support Technician / IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Helpdesk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT SystemsEngineer / IT Systems Support / Desktop Support / Second Line Support **Desktop Support Analyst | 2nd Line...

  • Senior Desktop Support Analyst

    4 weeks ago

    London, United Kingdom Australasian Recruitment Company Full time

    Senior Desktop Support Analyst **Salary**: £150 - £180 per day Senior Desktop Support Analyst Responsibilities: - Take ownership of user problems and be proactive when dealing with user issues - Cover the Tech Bar, providing face to face support for customers - Be the escalation point for junior members of the team and into the 3rd line infrastructure...

  • Desktop Support Analyst

    1 week ago

    London, United Kingdom Picture More Full time

    **Desktop Support Analyst** **Global Law Firm** **Permanent role paying circa £40k-£43k** Are you a 2nd Line Support Analyst with legal experience? Are you looking for an exciting new role that offers flexible hybrid working? **Responsibilities**: - Provide 2nd line technical support, ensuring all issues are documented and resolved - Deal with remote...

  • Second Line Desktop Support Analyst

    1 month ago

    London, United Kingdom Network IT Full time

    A Second Line Desktop Support Analyst is required by a major services provider in order to support daily operations and assist end users based in London. As Second Line Desktop Support Analyst is your role will include, but will not be limited to: providing supporting across the organisation and onsite. Furthermore, your role will involve providing AD,...

  • Senior Desktop Analyst

    4 days ago

    London, United Kingdom Bournemouth & Poole College Full time

    About the role : The post of Senior Desktop Analyst is fundamental to the delivery of: an IT desktop experience which meets the need of all of our users application deployment desktop automation and remote support systems enterprise end point security. The Senior Desktop Analyst will be responsible to the Director of IT Services via the MITS...

  • Helpdesk and Desktop Support Analyst

    1 month ago

    London, Greater London, United Kingdom NexusJobs Full time

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...

  • Desktop Support Analyst

    2 hours ago

    London, United Kingdom Jas Gujral Full time €45,000 - €50,000

    Desktop Support Analyst – Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate a rota to cover the core hours from 7.00 pm Monday to Friday. ...

  • Desktop Support Analyst

    2 months ago

    London, United Kingdom Jas Gujral Full time

    Desktop Support Analyst – Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate a rota to cover the core hours from 7.00 pm Monday to Friday. ...

  • Desktop / Executive Support Analyst

    4 weeks ago

    London, United Kingdom Arc IT Recruitment Full time

    Desktop / Executive Support Analyst City of London £Competitive - Windows, Active Directory, Apple/Mac, ITIL_ Desktop / Executive Support Analysts are required to join a thriving financial services organisation based in the heart of the City. This role would ideally suit a support professional with some commercial experience providing Windows support...

  • Helpdesk and Desktop Support Analyst

    2 months ago

    London, United Kingdom Jas Gujral Full time

    Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity....

  • Helpdesk and Desktop Support Analyst

    1 month ago

    London, United Kingdom NexusJobs Full time

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...

  • Helpdesk and Desktop Support Analyst

    2 hours ago

    London, United Kingdom Jas Gujral Full time €40,000 - €55,000

    Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity....

  • Helpdesk and Desktop Support Analyst

    1 hour ago

    London, United Kingdom Nexus Jobs Limited Full time €40,000 - €55,000

    Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote...

  • Desktop Support Analyst

    3 days ago

    London, United Kingdom Cloudsecurityexpo Full time €40,000

    Desktop Support Analyst Nigel Frank are partnered with an investment management firm as they are expanding their technical support team. They have the resources to work with the latest technologies and this role will offer the chance to get stuck into projects involving IT architecture and Cyber Security. The main responsibility of this role is to deliver...

  • IT Desktop Support Analyst

    1 week ago

    London, United Kingdom Red Top Resources Ltd Full time

    Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company.This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer...

  • Desktop Support Analyst- Bank- City London

    2 months ago

    London, United Kingdom Nexus Jobs Limited Full time

    Desktop Support Analyst- Bank- City London Job Description Desktop Support Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the...

  • Desktop Support Analyst- Bank- City London

    6 hours ago

    London, United Kingdom Nexus Jobs Limited Full time €40,000 - €50,000

    Desktop Support Analyst- Bank- City London Job Description Desktop Support Analyst - Bank - City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the...

  • IT Desktop Support Analyst

    2 weeks ago

    London, United Kingdom Bethnal Full time

    Desktop support Analyst (1st & 2nd line) required for a well established FTSE 250 Property Management company. This is a first and second-line IT Helpdesk and Deskside support role provinding a service to local office and remote staff. The role includes setting up and integrating new employees, managing assets, and delivering excellent customer service. ...

  • Desktop Support Analyst

    1 month ago

    London, United Kingdom Jas Gujral Full time

    Desktop Support Analyst – Bank – City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full range of user...

  • Desktop Support Analyst- Bank in the City London

    1 month ago

    London, United Kingdom Nexus Jobs Limited Full time

    Desktop Support Analyst- Bank in the City London Job Description Desktop Support Analyst - Bank in the City London Our Client is an International Bank with its European Head Office based int eh City London. They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support. The Support team operate...