Desktop Support Analyst Onsite
3 weeks ago
Desktop Support Analyst (Onsite)
- London
- 12 Months
- £30,000-£35,000
A national Wealth Management company are looking for an experienced Desktop Support Analyst to join their ever-growing IT function. The role will provide support to teams company wide including business services, finance, banking and financial services.
**Responsibilities**:
- Monitor the progress of incidents and requests from raise to solution and keeping users informed of the progress
- Timely fault diagnosis
- Supporting the video conferencing equipment and meeting room technology
- Raising and maintain calls in the IT Service Management Tool where appropriate
- Triaging faults to appropriate third-party providers or other internal support teams
- Creating documentation for trending incidents and sharing knowledge with the Service Desk team
- Carrying out desk visits where there may be a physical problem
- Building laptops for new joiners and replacement devices
- Supporting the onboarding of new service and systems that transition from project to BAU
- Other Desktop Support related tasks
Skills/Experience:
- Excellent communication and interpersonal skills with management, team, peers and vendors
- Excellent resource management and planning skills
- Ability to provide on
- site local support
- Experience working in a fast paced desktop environment
- Technically strong across a varied tech stack
- Excellent analytical and problem solving skills
- Experience supporting the following:
- Windows 10
- M365 including Azure
- Microsoft Teams
- Active Directory
- Group Policy administration
- Mobile device support
- Polycom Video Conferencing
- Networking (TCP/IP, WAN, VLANs)
- PC/Laptop/VDI Image deployment
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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