Client Lead

2 weeks ago

London, United Kingdom Wavemaker Full time

**Client Lead**

This Client Lead role encompasses the leadership of both established brands like Church and Dwight (Batiste, Waterpik, Hero, Sterimar) with scaling businesses such as Ecotone and Synlab as well as pitch opportunities.

You will also be a key member of the Wavemaker Client Leadership Community, working with all agency Leads on improving and advancing client leadership best practice in the agency.

**About the role**:
Are you passionate about clients and their business, leading teams to create unrivalled work that grows our client’s business and builds long term relationships with them?

Wavemaker UK is looking for an ambitious Client Lead to join our Client Leadership Community — the voice of our clients in the agency.

As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with Wavemaker.

We’re looking for someone who can inspire clients and teams to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

**In this role, you will**:
Lead the client for the output from the agency, both in terms of RTB and BAU activity.

You will understand all the elements of a client’s business and how we can support their growth.

You will have a full knowledge of the overall plan and be there to support the internal teams and client as they require in its delivery.

You will ensure teams collaborate and always champion unrivalled work for our clients.

You will have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.

You will stretch yourself beyond the safe and be a part of agency growth through new business.

More specifically:
***

**Drive v**ision collaboration and alignment**
- Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work.
- Always be looking to make our latest delivery better than the last, challenging the norm and the same - through collaborating across the agency and being aware of latest developments within Wavemaker and the client’s category.

***

**Spot** **and **convert** **opportunities.**
- Have a full understanding of the SOW for every client and understand how Wavemaker can add value through the engagement of specialist services.
- Understand the core client KPIs and always look for opportunities for Wavemaker to support and deliver against them.

**Commercial and operational excellence**:

- Have full knowledge of all deliverables within a SOW and profitability of the client within this.
- Have full oversight of all financial elements of the client relationship and work quickly to resolve problems - seeking support as required to resolve quickly and accurately.
- A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
- Full control and responsibility for accurate forecasting - meeting all internal deadlines.

**Contribute to New Business**
- Be an active participant in new business pitches, stretching yourself outside your comfort zone.
- Take responsibility for smaller scale pitches and use your experience to help develop appropriate operating models.

**Core skills**:
In summary, the core skills required include:

- **
Client Leadership** experience**
- You will _understand_ how an agency operates_, its positioning and product offerings_ and _how it _works with clients_, alongside _an_ understanding of how your client_’_s business_, or category,_ operates_._
- **Problem **solving**
- You will have an ability to solve problems, _sometimes tackling them proactively before they become and issue, creating a feedback loop to ensure no further issues in the future. You will know how to harvest insight from data_ that can be beneficial to a client_’_s _business._
- **
Building and maintaining stakeholder relationships**
- You will be a trusted adviser _for senior marketeers within client organisations, understand how and when to engage core specialisms across Wavemaker_, collaborate more widely with _partner agencies and _industry partners_, whilst taking responsibility for _your _client’s_ overall experience during their time at Wavemaker._
- **
Effective communication**
- You will have an _ability to deliver information and opinions succinctly to garner support, _considering_, and being sympathetic, _t_o_ _the views _of those around you_,_ _adapt_ing_ your communication style _accordingly._

**About Wavemaker** UK**:
Wavemaker is a global media agency. We believe there is a better way to grow. By leveraging our deep understanding of audiences, Provocative Planning process and the world’s largest database of purchase journeys, we deliver exceptional growth for clients including Audible, Nationwide, Danone

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