Lead Engineer
4 weeks ago
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.
As a Lead Client Engineer at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.
Our Engineering team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world
We are looking for an experienced Client Engineer based in London with strong technical and business skills to drive high quality integrations and accelerate the time to go-live process for our clients.
You will hold a deeply customer oriented voice within the company and work with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve our product offerings.
This is a first-of-its-kind role within our business, which requires flexibility, adaptability, a self-starter mindset, and a can-do attitude. We’re looking for a well-rounded candidate that can both set the right long-term client and solution engineering strategy and engagement model, as well as roll up their sleeves and not shy away from day-to-day relationship management.
Responsibilities
Lead clients through technical integrations of products across our portfolio Forward deploy by working closely with software engineering and product teams to expedite adoption of our products Advise and document best practices around integrations using our APIs, enabling current and prospective customers to configure and integrate with our products and services Collaborate closely with engineering teams, obtaining a deep technical understanding of our products and associated roadmap. Analyse and validate client business requirements, translating these into technical specifications/requirements Capture product features needed to allow customers to realise value and feedback into internal product and engineering teams, championing those new features within the organisation Understand, investigate and resolve customer technical queries, debugging problems in customer staging and development environments. Participate in product and software releases cycles, testing and QA processes. Participate in internal sales kick-offs, sales leads and opportunities meeting, planning pitches and sales demo activities.Skills and capabilities we are looking for
Strong technical generalist and coding background Customer-facing experience working as a client engineer, integration engineer, solution architect, technical consultant, software engineer or similar role Fluency in reading, writing, and understand software in multiple programming languages Has experience integrating RESTful APIs and webhooks in prior roles A great verbal and written communicator, strong presentation skills with ability to think on the feet, comfortable explaining complex technical concepts to both technical and non-technical audiences-
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