Veterinary Client Care Lead
3 weeks ago
Client Care Lead
**New Veterinary group**
**Hackney (London Fields)**
Are you passionate about creating amazing client experiences that make a difference? Do you have a love of animals? Do you have the skills and experience to lead a client care team, who work to deliver a seamless and consistent client journey taking learnings from best-practice in the broader hospitality industry? If so, we have an exciting opportunity for you
You will enjoy a varied role providing high quality client services in a brand new, bespoke, spacious and beautifully designed clinic. You will champion the provision of efficient, prompt, and friendly client service (via face-to-face, phone, digital and in writing).
You will play a key part in creating a new type of veterinary practice, where technology is utilised to facilitate practice efficiency, effectiveness and ease of access for clients and patients.
You will be responsible for the delivery of exceptional client experience in conjunction with our dynamic and experienced clinical team, leading the Client Care team. You will work to devise, implement and continuously improve our end-to-end client experience. The work will involve a spread of shifts including some Saturdays and has a virtual component that allows for remote work.
We’re so proud of our amazing team and the outstanding care we have planned for our new patients and clients, but it’s not just about taking care of the animals; it’s also about taking care of each other and maintaining a healthy work-life balance. We believe in fostering a supportive environment where everyone feels valued, respected, and encouraged to grow and flourish, and this is achieved by looking out for one another and celebrating each other's successes.
**We are offering very comprehensive salaries and packages, including**:
- £30,000-£35,000 salary
- Potential for equity within the business
- Opportunities for personal growth in the future
**Who you are**
- Kind to people and get a real kick out of making someone’s day
- Worked in a client care role with animals (veterinary practices, groomers, etc.)
- Love leading teams and have led teams of 4+ client care professionals
- Worked in a front-of-house role in the hospitality industry (hotels, restaurants, or similar)
Please contact Belinda Andrews-Jones, attaching a copy of your CV to
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Experience**:
- Veterinary experience: 1 year (preferred)
**Language**:
- English (required)
Ability to Commute:
- London (required)
Ability to Relocate:
- London: Relocate before starting work (required)
Work Location: Hybrid remote in London
Reference ID: Client care lead
Expected start date: 15/06/2024
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