Senior Operations Controller

6 days ago


Plymouth, United Kingdom CitySprint Full time

**Senior Operations Controller | Plymouth | Permanent**

**Hours: 45 hours**

**Shifts : Monday - Friday, 08:00-18:00**

**Salary: £27,560**

**Benefits**:

- Competitive holiday allowance
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child start primary school & to attend colleage/university graduation ceremony
- Access to a Health and Wellness Programe
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a years service)

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

**This is where you come in**

CitySprint have an exciting opportunity for a Senior Operations Controller to join our Plymouth Team

For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment. You will manage the day-to-day resources within the OOH operation, supporting the Controllers & Operations Manager to positively contribute to the overall success of the department. You will act as first point of escalation for all control issues, and will oversee the control team in the allocation of work to couriers, ensuring adherence to client service level agreements (SLAs).

**Senior Operations Controller Role Responsibilities**:

- Allocate work to couriers in a fair and transparent manner.
- Monitoring of jobs through to POD and completion.
- Proactively keeping staff and clients informed of delays/issues.
- Update CityTrak database as required (advise of data cleansing required where access is not granted to maintain certain parts).
- Produce client and internal reports when required.
- Work with OOH Leadership team on ideas, suggestions and solutions to resourcing issues and coverage.
- Observe and continually check the daily operational processes.
- Support the onboarding of all couriers ensuring compliance with business regulations.
- Monitor courier performance and instigate action when unacceptable circumstances arise
- Excellent verbal and written communication
- Previous experience in an Operational/controller or Customer Service environment
- Good geographical knowledge
- Previous experience in a busy, high-pressure environment.
- Basic Computer Skills - full Microsoft Office Suite
- Previous experience using CityTrak and X-Despatch 3 desirable but not essential (full training will be provided)

If the Senior Operations Controller role sounds perfect for you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance._



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