Community Management Associate

2 months ago


Boston, United Kingdom Zipcar, Inc. Full time

What you’ll love about being a Zipster in Community Management

Proactively enforce our Member and Community Policies to build trust and provide a positive experience for our members and the Zipcar community.

Enforce policies via outbound communication with members as needed based on frequency and severity of offenses.

Investigate policy violations to determine member(s) responsible.

What drives success in this role:
1-3 years of experience previous experience working within community management, community policy, trust, safety, or fraud teams.

Experience collaborating cross functionally with fraud, customer service and operations teams.

Experience using CRM software such as Zendesk.

Excellent written and verbal communication.

Minimum Bachelors Degree preferred

Must pass Zipcar driving history requirements

Must be able to multi-task and thrive in a fast paced, active environment

Strong communication and interpersonal skills particularly in writing

Member-centric with a strong desire to help others

Technical aptitude and the ability to learn new technology quickly, including during development with little documentation

Exhibits patience, empathy, attention to detail and a gift for problem-solving

Schedule flexibility

40 hours per week - remote friendly

Must be flexible with scheduling to account for 7 day team daily coverage across the team. For example:
7AM - 4PM EST

11AM - 8PM EST

Must be willing to work one weekend day a week as required

What tops off the tank:
Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group

Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options

Tax-free benefit for public transportation or parking expenses

Bicycle Reimbursement program

401(k) Retirement Plan with company matched contributions

Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars

Community involvement opportunities

Who are we?

Glad you asked Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission - to enable simple and responsible urban living.

The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V.

Boston

Massachusetts

United States of America


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