Customer Service Coordinator
2 weeks ago
Diamond Search Recruitment are excited to be representing our client, a well-established, successful, and exciting design & manufacturing business. Recruiting for an **Customer Service Coordinator** based in **Ashford, Kent**.
**Salary**: £25,000 per annum
**Hours**:Monday-Thursday, 8am-5pm, Friday 8am-4pm
**Responsibilities**:
- All enquires are addressed within the given time frame usually 24-48 hours from time of receipt.
- On behalf and in conjunction with the Estimating team follow up the quotes which result from the enquires in.
- To record any changes to a given enquiry and record information which could be vital to the quote process.
- Actively use and generate ‘New Business Leads’ within the ABI system. associated products brands.
- Record all information and compline to the newly created Architectural Database. 8. Produce evidence of activity in terms of enquiries, projects and orders directly associated to leads.
**Requirements**:
- Previous telephone and/or customer service experience.
- Excellent communication skills
- Proficient IT skills
- Be well organised - able to prioritise and work to deadlines.
- Self-motivated to achieve great results across a number of KPI’s.
- Flexible and adaptable to change.
- A team player that can work well within a team or individually.
Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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