Customer Service Advisor

2 weeks ago

Ashford, United Kingdom European Metal Recycling Full time

About our opportunity:
**Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.**

You will be a true hero in the eyes of future generations to come. By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040. You truly will be making the world be a better place to live for the next generation.

As we finished 2021 on a high as a business, we are moving into a period of growth and expansion. This is exactly what this role is about.

We are looking for a Customer Service Sales Advisor to help provide a high level of customer service with the aim of improving the customer experience.

We have a fantastic opportunity for a Customer Service Advisor to help provide a high level of customer service primarily via inbound calls, with the aim of improving the customer service.

What you will be doing:
As a Customer Service Sales Advisor, your key focus is to ensure that our customers receive a fantastic overall experience whilst visiting our depot. But what does the job look like you may ask?

You will act as the first point of contact for in-bound calls to local EMR businesses, dealing with a wide range of enquiries.

You will have the ability to maximise the business opportunity resulting from the enquiries, working closely with depots, Commercial team and lead generators

You will effectively engage and educate customers on EMR’s offerings

You will be responsible for your own administration of new and existing accounts, invoicing, pricing and other duties on the CRM, maintaining the accuracy and integrity of customer data

About you:
You’re the kind of person who always likes to learn new things and always looking to do better with a great attitude to work. Your passion for providing excellent customer service will be second to none.

Your engaging personality and enthusiasm can demonstrate excellent customer service

You will have excellent communication skills and you enjoy working in a fast pace environment.

So if you have a strong track record of achievement in Customer Services within your industry and your familiar with using CRM and management information systems and you believe that this role is right for you. Then why not apply.

Who we are?
European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

**We Care**
- Integrity - you are Respectful and Honest
- Trust - you are Collaborative and Authentic

**We Do**
- Accountable - you are Determined and Responsible
- Innovative - you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you

Package Description
Attractive salary plus great benefits such as:

- Bonus scheme
- Cycle to work scheme
- 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
- Enhanced maternity and paternity leave
- Employee Support to include Life Assurance and critical illness pay
- 24/7 Colleague Assistance Programme and Financial Wellbeing Support - access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
- Online savings
- major retailers, utilities, entertainment plus many more

  • Customer Service Advisor

    4 weeks ago

    Ashford, United Kingdom Pearson Whiffin Recruitment Full time

    **Customer Service Advisor** **Ashford** **£20,000 - £22,000 DOE** **Full time Monday to Friday: 9am - 5pm (1 hour for lunch)** Are you looking to kick start a career within Insurance? Do you have previous experience within Customer Service? If YES, then this may the perfect opportunity for you! My client, a national business who specialise in various...

  • Customer Service Advisor

    6 days ago

    Ashford, Kent, United Kingdom Barker Munro Recruitment Ltd Full time

    Customer Service Advisor Barker Munro recruitment have a new role as an Insurance adviser working for a long established broker with an exceptional reputation for customer service. This role offers a great opportunity to further your insurance career and will support you in your CII studies. We are looking for an ambitious individual who is capable of...

  • Customer Service Advisor

    14 hours ago

    Ashford, United Kingdom Givaudan Full time

    Discover your potential by embracing our culture of learning. Find out more about your recruitment journey with us. Customer Service Advisor - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and...

  • Service Advisor

    3 weeks ago

    Ashford, United Kingdom Lookers Full time

    Overview Mercedes Benz of Ashford 42 Hours weekly  £30,000 per annum Lookers Mercedes Benz of Ashford is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 8 Vehicle Technicians and our enthusiastic and friendly Service Manager, Lee Hamilton. With ongoing investment...

  • Service Advisor

    4 weeks ago

    Ashford, United Kingdom Prima Ardelle > Motor & Automotive > South East Full time

    **ARE YOU AN EXPERIENCED SERVICE ADVISOR?** **EXCITING OPPORTUNITY WITHIN A MAIN LEADING CAR DEALERSHIP** **COMPETITIVE BASIC UPTO £28,000 DOE + OTE** My client is a main dealer who is seeking a Service Advisor to join their existing team within their busy Service Department. Don't miss out on this one, interviews are available immediately. **Main...

  • Insurance Customer Service Advisor 26 Days Annual

    1 week ago

    Ashford, United Kingdom Office Angels Full time

    **J ob Title**: Customer Service Advisor **Location**: Ashford **Salary**: £22k-£23k **Annual leave**: 26 days plus Bank Holidays **Hours**:Monday-Friday, 9am-5pm The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit a Customer Service Advisor to be based at their modern Ashford...

  • Service Advisor

    7 days ago

    Ashford, United Kingdom Channel Commercials PLC Full time

    Are you outgoing? Friendly? Enjoy liaising with customers? If so then we have an exciting opportunity for you to work on our busy Ashford service reception. At Channel Commercials, we sell, service, repair and maintain trucks, vans and other commercial vehicles across Kent. **Key responsibilities include: -** - Greeting customers on arrival - Answering the...

  • Customer Service Advisor

    4 weeks ago

    Ashford, United Kingdom HR GO Recruitment Full time

    This is a temporary position for approx. 3 month, but may be extended or go permanent. - You must be a good communicator, written and verbally - Able to pick new systems up quickly - You must have Customer Service Experience - Ability to liaise with customers of all levels

  • Service Advisor

    7 days ago

    Ashford, United Kingdom Channel Commercials Full time

    **Ref: AI**: Working Hours 40 hrs p/w plus Saturday morning on a rota basis Location Ashford Salary Dependent on skills and experience Benefits Sick pay, pension scheme and 30 days holiday (including bank holidays) Closing Date 24/05/2024 **Job: Service Advisor** **Contract: Permanent** **Based: Ashford** Channel Commercials PLC is a leading...

  • Mortgage Advisor

    4 weeks ago

    Ashford, United Kingdom Countrywide HQ Full time

    **We are looking for an Experienced Mortgage Advisor to join us in Ashford, working in our well known Mann Estate Agents. OTE £60K** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a...

  • Qualified Trainee Mortgage Advisor

    6 days ago

    Ashford, United Kingdom Mann Full time

    **We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Kent working in our well known Mann Estate Agency. OTE £40k** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and...

  • Service Advisor

    4 weeks ago

    Ashford, United Kingdom Caffyns Plc Full time

    **MAIN PURPOSE OF JOB**: To deal with customers at the front counter and over the telephone, recording their requirements as required in a professional & polite manner. Obtaining relevant information from the customer & transferring this information to a repair order for technicians to operate from. Maintaining customer satisfaction & communication at all...

  • Customer Support Coordinator

    6 days ago

    Ashford, United Kingdom Sheridan Ward Recruitment Full time

    Ashford Customer Services £25k - 27k per year Full time / Permanent Job description Customer Support Coordinator £25,000 - £27,000 Ashford We are currently working alongside a fabulous company who are based in Ashford, they are looking to bring on board a Customer Support Coordinator! This company is a lovely well-established company who value their...

  • Experienced Mortgage Advisor

    2 weeks ago

    Ashford, United Kingdom Mann Full time

    **We are looking for an Experienced Mortgage Advisor to join us in Ashford, working in our well known Mann Estate Agents. OTE £55K** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in a...

  • Customer Service Advisor

    7 days ago

    Ashford, Kent, United Kingdom Rosscare Full time

    Customer Support Administrator x 2 Salary £24,252 40 hours per week Wheelchair Service Centre Ashford, TN23 6LL Purpose of Job To help create an efficient and effective, friendly and courteous day to day customer Service department. Your role may include……. Main duties and responsibilities Clinical bookings- Responsible for booking of...

  • Sales Advisor

    4 weeks ago

    Ashford, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Sales advisor ( 0 hours and 16 hours available)** ***Introduction**: We are _looking for an enthusiastic, self motivated, team player that is fully involved in achieving sales targets and providing excellent customer service, who understand that our customer is at the heart of everything we do. _ **Daily duties** **Sales contribution...

  • Hgv Parts Advisor

    7 days ago

    Ashford, United Kingdom Accord Resourcing Full time

    Our client is a well-known and reputable HGV dealership with several depots across Kent. Currently they are looking for an experienced Parts Advisor / HGV Parts Advisor / Automotive Parts Advisor to join their busy depot in their Ashford depot. You will be working 42.5 hours per week and your main duties will include: Supplying internal and external...

  • Service Advisor

    1 week ago

    Ashford, United Kingdom PDR Solutions Ltd Full time

    Are you looking for your next role in Customer Services?Do you enjoy Customer Contact both via phone and Face to Face?Are you organised and accurate?My client is a well established Heavy / Light Commercial Vehicle franchises selling new and used trucks and vans, offering an all makes parts and service back up with ancillary services from the Paint and...

  • Service Advisor

    7 days ago

    Ashford, United Kingdom PDR Solutions Ltd Full time

    Are you looking for your next role in Customer Services? Do you enjoy Customer Contact both via phone and Face to Face? Are you organised and accurate? My client is a well established Heavy / Light Commercial Vehicle franchises selling new and used trucks and vans, offering an all makes parts and service back up with ancillary services from the Paint and...

  • Service Advisor

    1 week ago

    Ashford, United Kingdom PDR Solutions Ltd Full time

    Are you looking for your next role in Customer Services?Do you enjoy Customer Contact both via phone and Face to Face?Are you organised and accurate?My client is a well established Heavy / Light Commercial Vehicle franchises selling new and used trucks and vans, offering an all makes parts and service back up with ancillary services from the Paint and...