Customer Service Advisor

2 weeks ago


Ashford, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Hours:Monday to Friday 9am - 5pm**

**Parking on site**

Are you an experienced customer service advisor? Or are you looking for your first Customer services role? Are you keen to develop a career in Insurance? Pearson Whiffin has the role for you

We are currently recruiting for new customer service advisorsto join a well-established team in Ashford.As the customer service advisor, you would be the primary point of contact for all customers, dealing with customer queries, policy changes, claimsand everything in between

**Duties**
- Advise all customers on insurance policies and requirements for new and existing customers
- You will be expected to administer these products and always act in a professional manner, compliant with all FSA and internal procedures.
- Build a strong knowledge of company products
- Liaise with the sales department when you have any new customer requests
- Deal with insurance claims
- Sustaining a good level of working relationship with customers and other employees
- File customer claims following the correct company protocol and procedures
- The company will offer full internal training on insurance guidelines and licences to practice

**Key skills**
- The most essential criteria for this role are to have a good understanding with experience of exceptional customer service and how to deliver this to each customer you come into contact with
- Have a great telephone manner
- Confident in your approach
- Be well organised
- Have good GCSES A* -C, or equivalent - desirable
- Be able to commute to Ashford (20 mins from Station)
- This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment._

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_



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