Customer Service Advisor

2 weeks ago

Leicester, United Kingdom PPL PRS Limited Full time

**The Vacancy**

We have an exciting opportunity to join us and be part of our Customer Service Team
- Start date: 7th May 2024
- 4 week comprehensive classroom based training within the office running Monday - Friday, 9am-5pm.
- Following completion of the training, this will move to a hybrid working model with **3 days per week in the office once established within the role.**

The Team is diverse, driven and bubbly and the office prides itself on being one of the most chic and modern in the heart of Leicester. If you are looking for a role where you can be yourself and work with lovely people who all have a passion for Music then this could be the place for you. If you thrive on delivering that first-class customer experience, then keep on reading...

**You will**
- Join a passionate and dedicated team who work directly with our existing customers and provide support to resolve questions and queries, accurately and efficiently. You are friendly and focused whilst being able to build rapport with others and provide hands-on support to PPL PRS customers in need.
- Work in a fast-paced, dynamic environment and you exhibit composure under pressure whilst being resilient and adaptable to change.
- Communicate with patience and compassion and always play fair. Even if you’re juggling more than one task, you stay conscious of others time demands as well as your own. You fulfil PPL PRS’s service commitment with style, speed, and skill. And you earn the trust of customers and co-workers alike as you communicate effectively through a variety of channels.
- Be able to identify problems and provide feedback to ensure our customer service stays relevant and current.

**You will have experience in...**
- Using Microsoft Office - Word, Excel, PowerPoint and Outlook
- Good verbal communication including a good telephone manner

**You will be**
- Negotiation Proactive
- Influential and persuasive
- Results driven
- A team player
- Attentive to detail
- Highly Organised
- Please see Job description below this advert for further details._

**Working hours**

37.5 hours to be worked Monday - Friday between 8am
- 6pm. We understand these hours don't work for everyone however we would still like to talk with you and talk through options.

**Who are we?**

PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. We are a diverse, vibrant, and collaborative company that aim to give back to our Musicians & Artists. We also love to make sure singer-songwriters and performers are fairly rewarded for their hard work. We are transforming music licensing in the UK with the launch of TheMusicLicence.

**Please see our employee benefits below, a comprehensive list is available via the key information document.**

**Job Types**: Full-time, Part-time, Permanent

Pay: From £22,308.20 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Leicester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Leicester

Application deadline: 28/04/2024
Expected start date: 07/05/2024

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