Client Service Executive

2 weeks ago

London, United Kingdom Asset TV Full time

Asset TV is the world’s leading online video research and learning platform for investment professionals with offices in London, New York & Cape Town and is growing fast.

**About the role**

You will:

- Develop client relationships to promote growth and retention, delivering outstanding customer service
- Champion and promote the brand and products in an effective manner
- Work closely with clients to ensure customer satisfaction, utilisation of product and timely resolution on queries
- Develop an in depth knowledge of all internal administrative and operational systems and processes
- Provide first line support for multichannel contacts
- Be the voice of the client, feedback internally customer sentiment
- Liaise with customers to ensure their needs are met on delivery of media
- Manage and process expiring media
- Assist in account management

**Essential skills**
- 2+ years’ experience in a similar role
- Strong communication and organisation skills; keen attention to detail
- Strong proficiency in Excel and other Office products
- A highly organised approach to your work
- Driven and highly motivated to ensure client satisfaction
- Experience with customer management and support
- Strong understanding of project and workflow management
- Must be professional with good communication skills
- Fluent in spoken and written English
- Eligible to work in the UK

**About Asset TV**

Asset TV is the leading online TV channel for investment professionals. We help asset managers extend the reach of their communication in a targeted and intelligent way; segmenting audiences, targeting by region and delivering tailored analytics. In our execution, we deliver bespoke technology solutions and create eye-catching custom video content with our range of expert interviews, live webcasts and popular programmes such as ‘Masterclass’ and ‘In the Hot Seat’ - all designed to boost brand awareness and lead generation.

**What’s on offer?**

We offer a range of benefits including:

- Competitive salary with regular reviews
- 29 days holiday, including your birthday and bank holidays
- A company contribution to your personal pension
- Access to further training

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

**Experience**:

- Customer support: 1 year (required)

Work Location: One location

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