Customer Support Advisor

4 weeks ago


Manchester, United Kingdom Page Personnel Full time

12 month FTC with the possibility of being made perm
- Fantastic opportunity to work for a leading and well-established business

**About Our Client**:
Our client is a leading entity within the Entertainment industry, catering to a global clientele. With a team size of over a thousand employees, they are renowned for their world-class service and commitment to customer satisfaction.

As a Customer Support Advisor you will be:

- Assisting customers with inquiries and providing information about services and offerings.
- Handling customer complaints and resolving them in a timely and efficient manner.
- Working closely with other team members to ensure a smooth customer experience.
- Providing feedback to the management team on customer issues and suggestions.
- Keeping up-to-date with company policies and procedures.
- Ensuring customer satisfaction at all times.

**The Successful Applicant**:
A successful Customer Support Advisor should have:

- A strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- The ability to handle stressful situations and remain patient and professional.
- Experience within customer service telephony based roles.
- A positive attitude and the ability to work well in a team.

**What's on Offer**:
In return, our client can offer:

- Competitive salary
- 12 month FTC with the possibility of going perm.
- A supportive company culture that values its employees.
- An opportunity to work in a fast-paced and exciting industry.
- Opportunities for professional growth and development.


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